Transcend experienced a minor incident on May 5, 2026 affecting Backend API - EU and Backend API - US, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Backend API - EUBackend API - US
Update timeline
- investigating May 05, 2026, 01:04 PM UTC
We are currently investigating an issue causing increased latency and intermittent timeouts across our backend API services. Users may experience slower response times or occasional request failures when interacting with the platform.
- investigating May 05, 2026, 02:15 PM UTC
We are continuing to investigate this issue.
- monitoring May 05, 2026, 02:52 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 02:53 PM UTC
We are continuing to monitor for any further issues.
- resolved May 05, 2026, 04:49 PM UTC
This incident has been resolved.