Transcend incident

US-based Airgap.js telemetry is down

Major Resolved View vendor source →

Transcend experienced a major incident on May 12, 2026 affecting Backend API - US, lasting 16h 35m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 06:00 AM UTC
Resolved
May 12, 2026, 10:36 PM UTC
Duration
16h 35m
Detected by Pingoru
May 12, 2026, 06:00 AM UTC

Affected components

Backend API - US

Update timeline

  1. investigating May 12, 2026, 10:11 PM UTC

    Telemetry for airgap.js is down for all US based organizations. We're investigating the root cause and will provide an update soon

  2. resolved May 12, 2026, 10:36 PM UTC

    This incident has been resolved.