Transcend Outage History

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Pingoru has recorded 31 incidents for Transcend: 11 in the last 12 months and 2 in the last 90 days.

Source: status.transcend.io

31incidents recorded
11last 12 months
2last 90 days
3 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Transcend in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026111 of 720 (1%)
May 2026320 of 744 (3%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202612 of 744 (0%)
September 202610 of 720 (0%)
October 202600 of 516 (0%)

Incidents, newest first

Minor September 29, 2026 Slowdowns on primary backend –

Started Sep 29, 2026, 06:36 PM UTC· resolved Sep 29, 2026, 06:36 PM UTC

  1. resolved Sep 29, 2026, 06:36 PM UTC

    A longrunning database migration caused slower performance on a key database, but performance has now been restored

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Minor August 17, 2026 Consent Backend /Sync Routes 1h 30m

Started Aug 17, 2026, 08:30 PM UTC· resolved Aug 17, 2026, 10:00 PM UTC

  1. resolved Aug 17, 2026, 11:53 PM UTC

    The GET and POST /sync routes in the Consent Backend experienced a temporary performance degradation beginning at approximately 16:30 EST, resulting in elevated response times and increased 5xx error responses. A fix was implemented in the caching layer, which resolved the issue at approximately 17:00 EST.

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Minor May 23, 2026 Consent Preference Change DSR Trigger delays –

Started May 23, 2026, 02:30 AM UTC· resolved May 23, 2026, 02:30 AM UTC

  1. resolved May 23, 2026, 05:15 AM UTC

    There was a brief delay in processing DSRs triggered by consent preference changes. Normal service has been restored.

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Major May 12, 2026 US-based Airgap.js telemetry is down 16h 35m Backend API - US

Started May 12, 2026, 06:00 AM UTC· resolved May 12, 2026, 10:36 PM UTC

  1. investigating May 12, 2026, 10:11 PM UTC

    Telemetry for airgap.js is down for all US based organizations. We're investigating the root cause and will provide an update soon

  2. resolved May 12, 2026, 10:36 PM UTC

    This incident has been resolved.

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Minor May 5, 2026 Backend API Performance Degradation 3h 45m Backend API - EU, Backend API - US

Started May 05, 2026, 01:04 PM UTC· resolved May 05, 2026, 04:49 PM UTC

  1. investigating May 05, 2026, 01:04 PM UTC

    We are currently investigating an issue causing increased latency and intermittent timeouts across our backend API services. Users may experience slower response times or occasional request failures when interacting with the platform.

  2. investigating May 05, 2026, 02:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 05, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:53 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 05, 2026, 04:49 PM UTC

    This incident has been resolved.

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Minor April 23, 2026 Preference Management Service Impaired 10h 42m Backend API - EU, Backend API - US

Started Apr 23, 2026, 12:39 AM UTC· resolved Apr 23, 2026, 11:21 AM UTC

  1. investigating Apr 23, 2026, 12:39 AM UTC

    We are currently experiencing a partial disruption impacting the Preference Management Service. Calls to update user preferences are intermittently failing with 5xx errors. Our team is actively working to resolve the issue. We will share further updates as progress is made.

  2. resolved Apr 23, 2026, 11:21 AM UTC

    This incident has been resolved.

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Notice March 28, 2026 Consent Workflows 3h 48m

Started Mar 28, 2026, 12:28 AM UTC· resolved Mar 28, 2026, 04:17 AM UTC

  1. investigating Mar 28, 2026, 12:28 AM UTC

    We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.

  2. identified Mar 28, 2026, 12:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 28, 2026, 04:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 28, 2026, 04:17 AM UTC

    The incident has been resolved.

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Notice March 17, 2026 Consent Backend Sync Routes 34m

Started Mar 17, 2026, 05:00 PM UTC· resolved Mar 17, 2026, 05:34 PM UTC

  1. resolved Mar 17, 2026, 06:14 PM UTC

    Our Consent backend API "/sync" (GET and POST routes) experienced a brief service disruption between 17:20 UTC and 17:34 UTC on March 17 2026. During this time, calls to update or retrieve user preferences from the client-side arigap.js script may have failed with a 500 error status code. The issue has since been resolved and the service is operating normally.

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Notice November 19, 2025 Consent SYNC API 1h 1m

Started Nov 19, 2025, 01:23 AM UTC· resolved Nov 19, 2025, 02:24 AM UTC

  1. resolved Nov 19, 2025, 02:30 AM UTC

    Our Consent backend sync API experienced a major outage for approximately 1 hour between 8:23PM EST TO 9:24PM EST. During this time, calls to update the user's preferences from client side airgap.js script would have failed with a 500 error status code. At this time the issue has resolved.

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Notice November 18, 2025 Consent & Preference API Outage 19m

Started Nov 18, 2025, 12:00 AM UTC· resolved Nov 18, 2025, 12:19 AM UTC

  1. resolved Nov 18, 2025, 12:00 AM UTC

    In the EU region, our Consent Backend API experienced a major outage for approximately 19 minutes. During this time, calls to update the user's preferences would have failed with a 500 error status code. We are still investigating the scope of impact, but at this time we expect this issue to self-heal, as the Consent clients have built-in retries.

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Notice October 25, 2025 EU-based privacy center rejecting requests –

Started Oct 25, 2025, 09:30 PM UTC· resolved Oct 25, 2025, 09:30 PM UTC

  1. resolved Oct 26, 2025, 11:38 PM UTC

    Our EU based privacy centers, like privacy.transcend.io for our own, were rejecting many requests to submit data subject requests during this time period. The privacy centers themselves would still load fine to display the privacy practices and options that a user could submit. This incident is now fully resolved.

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Minor October 20, 2025 Degradation in some services 8h 39m Backend API - EU

Started Oct 20, 2025, 08:25 PM UTC· resolved Oct 21, 2025, 05:05 AM UTC

  1. investigating Oct 20, 2025, 08:25 PM UTC

    We are seeing some 500 errors on our backend API service. Currently, our service appears to be alive in both the Europe and US-based backend regions, though more errors are happening on the US-backend.

  2. investigating Oct 20, 2025, 10:18 PM UTC

    Our error rates for our core backend services have remained very low and within normal bounds for the past hour. We do still have some downstream dependencies that are unavailable, resulting on some of our offline processes queuing up information to send to these third parties once they are available. As a result, a few specific areas of our application may take time to recover to normal operations.

  3. investigating Oct 20, 2025, 11:38 PM UTC

    We are seeing degraded performance on the EU backend, with requests timing out. We are still investigating the scope of impact.

  4. investigating Oct 20, 2025, 11:49 PM UTC

    Requests to EU backend are no longer timing out after a restart of the multi-tenant Sombra clusters. Our core backend error rates for both EU & US regions continue to remain low and within normal bounds for the past hour.

  5. resolved Oct 21, 2025, 05:05 AM UTC

    We've implemented recommended mitigations from our upstream vendors, which has allowed our systems to fully recover. Some Airgap.js telemetry information may encounter processing delays, as our systems catch up.

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Critical September 5, 2025 EU Backend Downtime 42m Backend API - EU

Started Sep 05, 2025, 12:32 AM UTC· resolved Sep 05, 2025, 01:15 AM UTC

  1. investigating Sep 05, 2025, 12:32 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 05, 2025, 12:40 AM UTC

    A fix has been implemented and we are seeing the application fully work again. We are continuing to monitor as traffic picks back up to ensure performance continues as expected.

  3. investigating Sep 05, 2025, 12:46 AM UTC

    We are seeing some tasks begin to fail again

  4. identified Sep 05, 2025, 12:53 AM UTC

    We have identified the code change that is causing the issue, and are working to roll out a release. We expect a partial outage in the EU region of our backend while this fix is released

  5. resolved Sep 05, 2025, 01:15 AM UTC

    Our deploy has completed, and our metrics are looking good. We will continue to monitor the EU and the US backend, but both are resolving with normal responses and we have a good understanding of what caused this issue.

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Minor July 25, 2025 Admin Dashboard failing to load 58m Admin Dashboard - EU

Started Jul 25, 2025, 12:23 PM UTC· resolved Jul 25, 2025, 01:21 PM UTC

  1. investigating Jul 25, 2025, 12:23 PM UTC

    We are currently investigating performance issues with our Admin Dashboard

  2. investigating Jul 25, 2025, 12:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 25, 2025, 12:27 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 25, 2025, 12:51 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 25, 2025, 12:54 PM UTC

    The Admin Dashboard is operational. Some pages for some organizations remain in the loading state indefinitely. Interacting with the navigational sidebar can prompt pages to load. We are continuing to investigate this issue.

  6. investigating Jul 25, 2025, 01:20 PM UTC

    The Admin Dashboard is fully operational. Pages no longer hang in a loading state.

  7. resolved Jul 25, 2025, 01:21 PM UTC

    This incident has been resolved.

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Minor April 25, 2025 Degraded performance of our Backend API [EU Region] 13h 2m Backend API - EU

Started Apr 25, 2025, 05:56 AM UTC· resolved Apr 25, 2025, 06:59 PM UTC

  1. investigating Apr 25, 2025, 05:56 AM UTC

    We are currently investigating performance issues with our backend API.

  2. identified Apr 25, 2025, 01:37 PM UTC

    We have identified a fix and are scaling our infrastructure to accommodate extreme API demand. The first-order impact to load times in the Admin Dashboard were fixed overnight and we are monitoring results this morning (Pacific Time). The second-order impact on DSR processing times is our focus this morning, and infrastructure scaling is underway.

  3. monitoring Apr 25, 2025, 04:23 PM UTC

    We have successfully scaled our infrastructure up to accommodate the increased API demand in the EU region. Backend performance is now healthy. However, the secondary effect of the recent backend performance degradation is that a backlog of DSRs have accrued. The backlog is actively being processed now. We will keep this incident open until that DSR processing pipeline returns to normal levels.

  4. resolved Apr 25, 2025, 06:59 PM UTC

    The DSR backlog is now down to normal levels. Incoming DSRs should process as per usual.

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Notice April 9, 2025 Consent Deployment is failing for Certain Regions 1d 2h

Started Apr 09, 2025, 08:37 PM UTC· resolved Apr 10, 2025, 11:14 PM UTC

  1. investigating Apr 09, 2025, 08:37 PM UTC

    We are currently investigating an issue with our CDN cache invalidation, which impacts Consent deployments.

  2. investigating Apr 09, 2025, 09:10 PM UTC

    We've determined this is an issue with our CDN Provider, and are currently helping their escalation team investigate further.

  3. investigating Apr 09, 2025, 10:09 PM UTC

    We're continuing to investigate with our provider. Note that this issue only impacts publishing updates to airgap.js bundles - existing consent deployments continue to function as expected.

  4. resolved Apr 10, 2025, 11:14 PM UTC

    Our CDN provider has identified and fixed a cache purging issue. Updates to Consent bundles should now deploy as expected. For more information, see https://www.cloudflarestatus.com/incidents/vft3jf8tvnv2

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Minor April 4, 2025 Increased Latency in EU-Hosted Region 2h 29m Admin Dashboard - EU, Backend API - EU, Multi-Tenant Sombra - EU

Started Apr 04, 2025, 07:24 PM UTC· resolved Apr 04, 2025, 09:53 PM UTC

  1. investigating Apr 04, 2025, 07:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 04, 2025, 08:11 PM UTC

    Our systems in the EU are under increased load and we are scaling up to meet demand.

  3. monitoring Apr 04, 2025, 08:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 04, 2025, 09:53 PM UTC

    This issue has been resolved, with latency returning to normal levels since 1:28 PM PDT.

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Major February 21, 2025 Email Sending is not working 1h 9m Backend API - EU

Started Feb 21, 2025, 03:55 PM UTC· resolved Feb 21, 2025, 05:05 PM UTC

  1. investigating Feb 21, 2025, 03:55 PM UTC

    Email sending is occasionally failing. We are investigating the issue.

  2. investigating Feb 21, 2025, 05:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 21, 2025, 05:04 PM UTC

    Email sending has resumed.

  4. resolved Feb 21, 2025, 07:14 PM UTC

    This incident has been resolved.

Read the full incident report →