Transact incident
NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 3 Production
Transact is currently experiencing a major incident affecting NetMenu US 3 Production and NetMenu US 12 Production and 1 more component, which began 8d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- monitoring Oct 06, 2026, 04:20 PM UTC
Illumia Engineers are investigating an issue with the printing services for NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 3 Production. We will provided additional information as soon as we have additional information.
- investigating Oct 06, 2026, 04:20 PM UTC
Illumia Engineers are investigating an issue with the printing services for NetMenu/US/NetMenu US 12 Production, NetMenu/US/NetMenu US 3 Production. We will provided additional information as soon as we have additional information.
- monitoring Oct 06, 2026, 05:15 PM UTC
The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.
- monitoring Oct 06, 2026, 05:15 PM UTC
The issue is tentatively resolved and we are monitoring the system to ensure there are no further issues.
- monitoring Oct 06, 2026, 07:42 PM UTC
System performance has remained stable since our last update. On 10/7/2026, from 1:00 AM to 1:30 AM Eastern Time, we will be performing scheduled maintenance to increase the print server instance size, which will improve the performance of the platform going forward. Customers may experience brief periods of downtime while the change is implemented, but we expect all services to return to normal by the end of the window.
- monitoring Oct 06, 2026, 07:42 PM UTC
System performance has remained stable since our last update. On 10/7/2026, from 1:00 AM to 1:30 AM Eastern Time, we will be performing scheduled maintenance to increase the print server instance size, which will improve the performance of the platform going forward. Customers may experience brief periods of downtime while the change is implemented, but we expect all services to return to normal by the end of the window.
- monitoring Oct 07, 2026, 11:59 AM UTC
Illumia engineers have completed the scheduled maintenance to increase the size of the print servers. All systems have been restored and are operating as expected. We will continue to monitor the systems to ensure no further issues arise. Thank you for your patience while we worked to improve the performance of the platform.
- monitoring Oct 07, 2026, 11:59 AM UTC
Illumia engineers have completed the scheduled maintenance to increase the size of the print servers. All systems have been restored and are operating as expected. We will continue to monitor the systems to ensure no further issues arise. Thank you for your patience while we worked to improve the performance of the platform.
- monitoring Oct 07, 2026, 01:56 PM UTC
Illumia Engineers have determined that the print service(s) NetMenu US 12 Production, NetMenu US 3 Production is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.
- investigating Oct 07, 2026, 01:56 PM UTC
Illumia Engineers have determined that the print service(s) NetMenu US 12 Production, NetMenu US 3 Production is operating in a degraded state. We are currently investigating and will provide more information as soon as we can.
- monitoring Oct 07, 2026, 08:39 PM UTC
We are aware of intermittent delays in printing orders placed through Tray Logistics and Room Service Choice. Our engineers have identified the underlying cause and are pursuing several paths toward a resolution. However we expect that it may take multiple days to fully mitigate the issue. We apologize for the disruption and appreciate your patience.
- investigating Oct 07, 2026, 08:39 PM UTC
We are aware of intermittent delays in printing orders placed through Tray Logistics and Room Service Choice. Our engineers have identified the underlying cause and are pursuing several paths toward a resolution. However we expect that it may take multiple days to fully mitigate the issue. We apologize for the disruption and appreciate your patience.