Traders Connect experienced a minor incident on March 24, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 24, 2025, 07:20 AM UTC
Type: Incident Duration: 6 hours and 11 minutes Mar 24, 07:20:00 GMT+0 - Investigating - We experienced an issue with some master MT5 accounts missing trades this morning. The issue related to a MetaTrader change over the weekend which caused some master accounts to miss open trade positions. The developers have implemented a fix. This issue happened between 07:20 and 11:30 UTC. Mar 24, 11:30:00 GMT+0 - Resolved - This incident has been resolved. Mar 24, 13:31:29 GMT+0 - Resolved - This incident has been resolved. Mar 24, 12:00:30 GMT+0 - Identified - The development team will be performing an emergency restart of our MT5 connectors over the next 60 minutes. Your account will be disconnected for a short period. This is required in order to fully resolve the data issues we're seeing.