TrackTik Outage History
TrackTik is up right nowTrackTik had 18 outages in the last 2 years totaling 551h 39m of downtime — averaging 0.7 incidents per month.
There were 18 TrackTik outages since July 22, 2024 totaling 551h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues with Staff Assignments in Scheduling
Timeline · 1 update
Report Delivery Issues - Infra 4
Timeline · 1 update
TT Service Disruption - Jan 12, 2026
Timeline · 1 update
TrackTik Unaffected by Cloudflare Issues
Timeline · 1 update
- monitoring Nov 18, 2025, 03:10 PM UTC
Nov 18, 10:10 EST Resolved - Cloudflare has fixed earlier widespread issues. We maintained full stability throughout the incident, and all TrackTik and Trackforce services are confirmed to be operating normally. Nov 18, 09:25 EST Monitoring - Due to Cloudflare outages affecting numerous sites today, we want to let our clients know TrackTik, GuardTek and Silvertrac remain operational and unaffected. The Trackforce corporate marketing website is affected and we are monitoring the situation closely for updates.
US West Service Disruption
Timeline · 1 update
- monitoring Oct 27, 2025, 12:30 PM UTC
Oct 27, 08:30 EDT Resolved - The issue impacting the US West instance has been resolved. Some users experienced latency and timeouts due to elevated traffic conditions on Sat. Oct 25 and Sun. Oct. 26., 2025. Mitigation steps were applied, and service performance has returned to normal with no further delays observed. Thank you for your patience while we worked to restore stability. Oct 26, 21:42 EDT Monitoring - We have identified the source of the issue impacting the US West instance and have implemented mitigation measures. Our team is now monitoring the service to ensure stability. Oct 26, 20:44 EDT Investigating - We are currently investigating intermittent connectivity and login issues affecting the US West instance. Some users may experience problems signing in, submitting reports, or conducting tours in the Mobile Guard App and web portal. Our engineering team is actively working to restore full service.
AWS
Timeline · 1 update
- monitoring Oct 21, 2025, 02:49 AM UTC
Oct 20, 22:49 EDT Resolved - AWS has resolved the outage and reports all services are back to normal. Any temporary effects on TrackTik services should now be resolved Oct 20, 18:12 EDT Update - TrackTik customers may experience limited effects from the ongoing AWS outage. You may also still have delays when trying to reach our team via phone or chat, however, our email and web forms remain unaffected. Our teams are actively monitoring AWS updates and resolution timelines. Oct 20, 14:04 EDT Monitoring - Our customers may experience limited effects from the ongoing AWS outage. You may also encounter delays when trying to reach our team via call or chat. Our teams are actively monitoring AWS updates and resolution timelines.
Service Impact on our US West zone
Affected: TrackTik US
Timeline · 3 updates
- identified Jan 31, 2025, 10:01 PM UTC
We detected a service-impacting incident at 4:30 PM ET, in the US-West region (California) which our team is actively addressing. The impact is limited to customers in the West coast region of the continental US. The service is in the process of recovering and is expected to resume shortly.
- monitoring Jan 31, 2025, 10:14 PM UTC
The platform has been restored, and we are actively monitoring the recovery process.
- resolved Jan 31, 2025, 10:19 PM UTC
This incident is resolved.
Americas Infrastructure Disruption
Affected: TrackTik USTrackTik Canada
Timeline · 3 updates
- investigating Dec 16, 2024, 08:22 PM UTC
Customers on US West infrastructure may experience problems loading their portals. We are currently investigating the issue.
- investigating Dec 16, 2024, 08:24 PM UTC
We are continuing to investigate this issue.
- resolved Dec 16, 2024, 08:29 PM UTC
Our services are now operating normally.
Infra3 Service Disruption
Affected: TrackTik US
Timeline · 3 updates
- investigating Dec 09, 2024, 10:08 PM UTC
We are currently investigating reports of 502 Bad Gateway errors for clients on Infr3.
- investigating Dec 09, 2024, 10:20 PM UTC
We are continuing to investigate this issue.
- resolved Dec 09, 2024, 10:26 PM UTC
502 Bad Gateway errors have been resolved.
Portals with EU domain name down
Affected: TrackTik Europe
Timeline · 3 updates
- identified Nov 21, 2024, 12:43 PM UTC
We have identified a significant issue affecting the DNS service for the EU domain. Our team has taken corrective actions, and the service is now in the process of being restored. The restoration will occur gradually across different regions. This means some users may experience normal service sooner than others, depending on how quickly the changes propagate through the global DNS network.
- monitoring Nov 21, 2024, 01:27 PM UTC
DNS propagation is underway, and portals should now be accessible in most, if not all, regions. This delay occurs due to the DNS propagation process, during which DNS information is updated across the internet. The duration of this delay may vary depending on your internet provider. You can try clearing your browser cache or restarting your phone to prompt a refresh.
- resolved Nov 21, 2024, 01:52 PM UTC
The DNS has been successfully propagated across all regions, and the service is functioning normally. If you are still having trouble accessing your portal, consider clearing your browser cache or flushing your computer's DNS. Additionally, restarting your phone may help trigger a refresh.
Asia Infrastructure Disruption
Timeline · 1 update
- resolved Nov 15, 2024, 04:29 AM UTC
A partial disruption occurred for a few minutes for customers on our Asia infrastructure.
Incident Type
Affected: TrackTik US
Timeline · 3 updates
- identified Sep 16, 2024, 05:40 PM UTC
At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.
- monitoring Sep 16, 2024, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2024, 08:25 PM UTC
This incident has been resolved.
***Resurfaced*** Issue discovered with resuming Runsheets
Affected: Service Delivery
Timeline · 3 updates
- investigating Sep 04, 2024, 01:07 AM UTC
A recent fix and deployment were expected to resolve an issue with Runsheets, but it has actually caused further problems. Some clients have reported that runsheets for their mobile users have disappeared since last week, particularly when the runsheet spans over two days. The issue has been identified, and we are currently working on implementing a more permanent fix.
- investigating Sep 04, 2024, 01:08 AM UTC
We are continuing to investigate this issue.
- resolved Sep 25, 2024, 05:59 PM UTC
A new feature was reverted, rolling back to provide full functionality to Runsheets.
TrackTik Service Disruption LATAM
Timeline · 1 update
- resolved Sep 03, 2024, 04:56 PM UTC
We have experienced a service disruption that has affected our users in our LATAM region from 10:16AM to 10:49AM ET.
Issue discovered with resuming Runsheets
Affected: Service Delivery
Timeline · 2 updates
- identified Sep 03, 2024, 02:54 PM UTC
A few clients may experience issues since last week where Runsheets are disappearing for their Mobile users. It seems to happen when the Runsheet spans over two days The issue has been identified and we are currently working to restore the functionality.
- resolved Sep 03, 2024, 09:59 PM UTC
This incident has been resolved.
Partial Outage with SMS Shift Offers
Affected: SMS Long Code, North America
Timeline · 2 updates
- investigating Jul 25, 2024, 09:03 PM UTC
We're currently experiencing issues with SMS Shift Offer responses no longer being received for some customers. We're working to restore services as soon as possible.
- resolved Jul 26, 2024, 04:20 PM UTC
This incident has been resolved.
TrackTik Service Disruption
Timeline · 2 updates
- investigating Jul 22, 2024, 07:30 PM UTC
We are currently experiencing a service disruption that is affecting users in North America East. Our engineering teams are working to get services restored as soon as possible.
- resolved Jul 22, 2024, 07:44 PM UTC
Services have been restored.