TrackTik experienced a critical incident on January 31, 2025 affecting TrackTik US, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik US
Update timeline
- identified Jan 31, 2025, 10:01 PM UTC
We detected a service-impacting incident at 4:30 PM ET, in the US-West region (California) which our team is actively addressing. The impact is limited to customers in the West coast region of the continental US. The service is in the process of recovering and is expected to resume shortly.
- monitoring Jan 31, 2025, 10:14 PM UTC
The platform has been restored, and we are actively monitoring the recovery process.
- resolved Jan 31, 2025, 10:19 PM UTC
This incident is resolved.