Is TrackTik down?

We are investigating reports of employees being unable to clock in via the Kiosk app. Updates will be provided as more information becomes available. We apologize for any disruption caused.

The issue affecting employees attempting to clock in via the Kiosk app has been identified and is now resolved. We apologize for any disruption caused and thank you for your patience.

We are aware of an issue impacting performance for some customers and are actively investigating. Our team is working to identify the root cause and restore normal performance as quickly as possible. We will provide further updates as more information becomes available.

Performance has returned to normal levels and service should now be operating as expected. We are continuing to monitor the environment closely to ensure stability, but at this time service levels have returned to normal.

This incident has been resolved.

We are aware of reports that some clients are currently unable to edit reports within the platform. Our team is actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work toward a resolution.

We have identified the root cause of the issue affecting report editing for some clients. At this time, users may still experience issues when attempting to edit reports while we implement the fix. Our engineering team has developed a hotfix and is currently validating and preparing it for deployment. We are actively working to restore full functionality as quickly as possible and will provide another update once the hotfix has been deployed. We apologize for the disruption and appreciate your patience.

The hotfix has been deployed and we are currently monitoring the platform to ensure the issue is fully resolved. Users should now be able to edit reports normally. Our team will continue to closely monitor system performance and validate that report editing remains stable across affected environments. If you continue to experience issues, please contact Support and provide details of the report and any error messages encountered. We appreciate your patience while we worked to resolve this issue.

The issue affecting report editing has been resolved. Our monitoring indicates that report editing functionality has returned to normal operation, and no further impact is expected at this time. If you encounter any additional issues with reports, please contact Support with details of the affected user(s), example report(s), and any error messages or unexpected behavior observed so we can investigate promptly. We apologize for the disruption and thank you for your patience.

We are currently investigating an issue where some users may be unable to view existing geofences or create new geofences within the platform. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

We have identified the cause of the issue affecting the ability to view and create geofences. Our team is actively working on a fix. Users may continue to experience issues with geofence visibility and creation until the update has been fully deployed. We will provide another update once the solution is in place and will continue to monitor the situation until it is fully resolved.

The issue has been identified and a fix is being implemented.

The fix for the geofence issue has been deployed, and we are currently monitoring the system to confirm that the issue affecting the ability to view and create geofences has been fully resolved. We appreciate your patience and apologize again for the disruption. We will provide another update once monitoring is complete.

The hotfix has been successfully deployed, and the issue affecting the ability to view and create geofences is now resolved. We apologize for any disruption and appreciate your patience while we worked to restore full functionality.