Ongoing since 04:45 PM UTC, affecting TrackTik Cloud.
The issue has been identified and a fix is being prepared for deployment. Users may continue to experience blank video recordings or errors when downloading Watch Mode recordings until the fix is live. We will provide an update once the fix has been deployed. We apologize for any disruption caused.
Affected components
Update timeline
- investigating Nov 11, 2026, 04:45 PM UTC
We are investigating reports of users being unable to view or download video recordings captured through Watch Mode (Recorded Interventions) in the web portal. Recordings may appear blank, or downloads may return an error. Updates will be provided as more information becomes available. We apologize for any disruption caused.
- identified Nov 11, 2026, 05:43 PM UTC
The issue has been identified and a fix is being prepared for deployment. Users may continue to experience blank video recordings or errors when downloading Watch Mode recordings until the fix is live. We will provide an update once the fix has been deployed. We apologize for any disruption caused.
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