Tracelight Outage History

Status: Identified Some users in Europe may find that Tracelight's assistant fails to complete requests or shows errors. We have identified the cause and are rolling out a fix. We will post another update shortly.

Status: Identified We've deployed a fix and will wait for it to fully roll out to resolve the issue. Affected components Excel Addin (Partial outage)

Status: Identified Some users are experiencing prolonged loading times in Tracelight meaning that sending messages never complete, we've identified the cause and are releasing a fix. Affected components Excel Addin (Degraded performance)

Status: Identified Loading failures in US region Affected components Excel Addin (Partial outage)

Status: Identified We're continuing to see some issues, although much less often than before. We will keep you updated. You can follow our 3rd party provider's status page here: https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R Affected components Excel Addin (Degraded performance)

Status: Identified We have identified the issue, and are testing a fix. Affected components Excel Addin (Degraded performance)

Status: Identified An upstream provider is having issues with some of their LLM models. Tracelight will attempt to automatically route around them, but some users may experience issues while this is ongoing. You can follow their incident here: https://status.claude.com/incidents/pr6yx3bfr172 Affected components Excel Addin (Partial outage)