Tracelight Outage History

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Tracelight had 17 outages in the last 2 years totaling 16h 4m of downtime — averaging 0.7 incidents per month.

There were 17 Tracelight outages since October 13, 2025 totaling 16h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tracelight.ai

Minor September 21, 2026

Tracelight loading issues

Detected by Pingoru
Sep 21, 2026, 04:56 PM UTC
Resolved
Sep 21, 2026, 04:56 PM UTC
Duration
—
Affected: Excel Addin
Timeline · 3 updates
  1. identified Sep 21, 2026, 04:15 PM UTC

    Status: Identified Some users are experiencing prolonged loading times in Tracelight meaning that sending messages never complete, we've identified the cause and are releasing a fix. Affected components Excel Addin (Degraded performance)

  2. monitoring Sep 21, 2026, 04:41 PM UTC

    Status: Monitoring We've deployed a fix and we're monitoring. Affected components Excel Addin (Operational)

  3. resolved Sep 21, 2026, 04:56 PM UTC

    Status: Resolved The fix has been rolled out and is working. Affected components Excel Addin (Operational)

Read the full incident report →

Minor September 9, 2026

Loading failures in US region

Detected by Pingoru
Sep 09, 2026, 06:32 PM UTC
Resolved
Sep 09, 2026, 06:32 PM UTC
Duration
—
Affected: Excel Addin
Timeline · 2 updates
  1. identified Sep 09, 2026, 05:23 PM UTC

    Status: Identified Loading failures in US region Affected components Excel Addin (Partial outage)

  2. resolved Sep 09, 2026, 06:32 PM UTC

    Status: Resolved issue been resolved Affected components Excel Addin (Operational)

Read the full incident report →

Minor September 9, 2026

Loading failures

Detected by Pingoru
Sep 09, 2026, 08:44 AM UTC
Resolved
Sep 09, 2026, 08:44 AM UTC
Duration
—
Affected: Excel Addin
Timeline · 4 updates
  1. investigating Sep 09, 2026, 08:21 AM UTC

    Status: Investigating Loading failures Affected components Excel Addin (Partial outage)

  2. monitoring Sep 09, 2026, 08:25 AM UTC

    Status: Monitoring We've identified the issue and deployed a fix. Affected components Excel Addin (Operational)

  3. monitoring Sep 09, 2026, 08:42 AM UTC

    Status: Monitoring All systems are operational Affected components Excel Addin (Operational)

  4. resolved Sep 09, 2026, 08:44 AM UTC

    Status: Resolved All systems are operational Affected components Excel Addin (Operational)

Read the full incident report →

Minor May 5, 2026

File upload failures

Detected by Pingoru
May 05, 2026, 12:36 PM UTC
Resolved
May 05, 2026, 12:36 PM UTC
Duration
—
Affected: Excel Addin
Timeline · 2 updates
  1. investigating May 05, 2026, 12:27 PM UTC

    Status: Investigating Some users may encounter issues with attaching files to chats. Affected components Excel Addin (Degraded performance)

  2. resolved May 05, 2026, 12:36 PM UTC

    Status: Resolved The issue has been resolved. Affected components Excel Addin (Operational)

Read the full incident report →

Minor March 9, 2026

Connection issues

Detected by Pingoru
Mar 09, 2026, 02:56 AM UTC
Resolved
Mar 09, 2026, 02:56 AM UTC
Duration
—
Affected: Excel Addin
Timeline · 3 updates
  1. investigating Mar 09, 2026, 01:09 AM UTC

    Status: Investigating Some users may encounter connection issues. Affected components Excel Addin (Partial outage)

  2. monitoring Mar 09, 2026, 01:44 AM UTC

    Status: Monitoring We've identified the issue and implementing a fix. Most users should see a recovery now. Affected components Excel Addin (Degraded performance)

  3. resolved Mar 09, 2026, 02:56 AM UTC

    Status: Resolved The errors appear to have resolved. Affected components Excel Addin (Operational)

Read the full incident report →

Minor February 19, 2026

Authentication issues

Detected by Pingoru
Feb 19, 2026, 05:50 PM UTC
Resolved
Feb 19, 2026, 05:50 PM UTC
Duration
—
Affected: Excel Addin
Timeline · 6 updates
  1. investigating Feb 19, 2026, 04:39 PM UTC

    Status: Investigating Our 3rd party provider has acknowledged an outage on their end, users may be encountering issues with authentication in the app. We'll send updates once we have more information. Affected components Excel Addin (Partial outage)

  2. monitoring Feb 19, 2026, 04:43 PM UTC

    Status: Monitoring It appears to have been resolved. We'll continue to monitor. Please contact support if you have any further issues. Affected components Excel Addin (Operational)

  3. identified Feb 19, 2026, 04:59 PM UTC

    Status: Identified We're continuing to see some issues, although much less often than before. We will keep you updated. You can follow our 3rd party provider's status page here: https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R Affected components Excel Addin (Degraded performance)

  4. monitoring Feb 19, 2026, 05:31 PM UTC

    Status: Monitoring Errors appear to have mostly resolved. We'll continue to monitor. Affected components Excel Addin (Operational)

  5. monitoring Feb 19, 2026, 05:49 PM UTC

    Status: Monitoring We're seeing recovery again. Affected components Excel Addin (Operational)

  6. resolved Feb 19, 2026, 05:50 PM UTC

    Status: Resolved We're seeing full recovery. If you encounter issues, you may need to reload the addin to refresh the authentication. Affected components Excel Addin (Operational)

Read the full incident report →

Minor February 18, 2026

Slower loading times

Detected by Pingoru
Feb 18, 2026, 04:25 PM UTC
Resolved
Feb 18, 2026, 04:25 PM UTC
Duration
—
Affected: Excel Addin
Timeline · 5 updates
  1. investigating Feb 18, 2026, 02:49 PM UTC

    Status: Investigating Some users may experience slower loading times. when data is slow to load try refreshing addin, it should then load immediately. We are investigating the issue

  2. investigating Feb 18, 2026, 03:00 PM UTC

    Status: Investigating Some users may experience slower loading times. When data is slow to load, try refreshing addin, it should then load immediately. We are investigating the issue. Affected components Excel Addin (Degraded performance)

  3. identified Feb 18, 2026, 04:04 PM UTC

    Status: Identified We have identified the issue, and are testing a fix. Affected components Excel Addin (Degraded performance)

  4. monitoring Feb 18, 2026, 04:18 PM UTC

    Status: Monitoring A fix has been deployed, and we're monitoring the impact. Affected components Excel Addin (Operational)

  5. resolved Feb 18, 2026, 04:25 PM UTC

    Status: Resolved This issue has been resolved. If you continue to encounter this problem, try reloading the addin or contacting support. Affected components Excel Addin (Operational)

Read the full incident report →

Minor February 3, 2026

AI Provider Issues

Detected by Pingoru
Feb 03, 2026, 04:10 PM UTC
Resolved
Feb 03, 2026, 04:10 PM UTC
Duration
—
Affected: Excel Addin
Timeline · 2 updates
  1. identified Feb 03, 2026, 03:49 PM UTC

    Status: Identified An upstream provider is having issues with some of their LLM models. Tracelight will attempt to automatically route around them, but some users may experience issues while this is ongoing. You can follow their incident here: https://status.claude.com/incidents/pr6yx3bfr172 Affected components Excel Addin (Partial outage)

  2. resolved Feb 03, 2026, 04:10 PM UTC

    Status: Resolved Our upstream provider has resolved the issue. Affected components Excel Addin (Operational)

Read the full incident report →