Tracelight Outage History

There were 5 Tracelight outages since February 3, 2026. Each is summarised below — incident details, duration, and resolution information.

Minor April 7, 2026

Tracelight loading issues

Affected: Excel Addin

Timeline · 4 updates

investigating Apr 07, 2026, 08:14 PM UTC

Status: Investigating Some users may encounter issues with the app loading slowly.
investigating Apr 07, 2026, 08:14 PM UTC

Status: Investigating Some users are encountering issues with Tracelight loading slowly. Affected components Excel Addin (Partial outage)
identified Apr 07, 2026, 08:31 PM UTC

Status: Identified We've indentified the issue and we're running mitigations to resolve it. This may take several minutes to complete. Affected components Excel Addin (Partial outage)
resolved Apr 07, 2026, 09:04 PM UTC

Status: Resolved The mitigations have been completed and all users should no longer be experiencing loading issues. Affected components Excel Addin (Operational)

Minor March 9, 2026

Affected: Excel Addin

Timeline · 3 updates

investigating Mar 09, 2026, 01:09 AM UTC

Status: Investigating Some users may encounter connection issues. Affected components Excel Addin (Partial outage)
monitoring Mar 09, 2026, 01:44 AM UTC

Status: Monitoring We've identified the issue and implementing a fix. Most users should see a recovery now. Affected components Excel Addin (Degraded performance)
resolved Mar 09, 2026, 02:56 AM UTC

Status: Resolved The errors appear to have resolved. Affected components Excel Addin (Operational)

Minor February 19, 2026

Affected: Excel Addin

Timeline · 6 updates

investigating Feb 19, 2026, 04:39 PM UTC

Status: Investigating Our 3rd party provider has acknowledged an outage on their end, users may be encountering issues with authentication in the app. We'll send updates once we have more information. Affected components Excel Addin (Partial outage)
monitoring Feb 19, 2026, 04:43 PM UTC

Status: Monitoring It appears to have been resolved. We'll continue to monitor. Please contact support if you have any further issues. Affected components Excel Addin (Operational)
identified Feb 19, 2026, 04:59 PM UTC

Status: Identified We're continuing to see some issues, although much less often than before. We will keep you updated. You can follow our 3rd party provider's status page here: https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R Affected components Excel Addin (Degraded performance)
monitoring Feb 19, 2026, 05:31 PM UTC

Status: Monitoring Errors appear to have mostly resolved. We'll continue to monitor. Affected components Excel Addin (Operational)
monitoring Feb 19, 2026, 05:49 PM UTC

Status: Monitoring We're seeing recovery again. Affected components Excel Addin (Operational)
resolved Feb 19, 2026, 05:50 PM UTC

Status: Resolved We're seeing full recovery. If you encounter issues, you may need to reload the addin to refresh the authentication. Affected components Excel Addin (Operational)

Minor February 18, 2026

Affected: Excel Addin

Timeline · 5 updates

investigating Feb 18, 2026, 02:49 PM UTC

Status: Investigating Some users may experience slower loading times. when data is slow to load try refreshing addin, it should then load immediately. We are investigating the issue
investigating Feb 18, 2026, 03:00 PM UTC

Status: Investigating Some users may experience slower loading times. When data is slow to load, try refreshing addin, it should then load immediately. We are investigating the issue. Affected components Excel Addin (Degraded performance)
identified Feb 18, 2026, 04:04 PM UTC

Status: Identified We have identified the issue, and are testing a fix. Affected components Excel Addin (Degraded performance)
monitoring Feb 18, 2026, 04:18 PM UTC

Status: Monitoring A fix has been deployed, and we're monitoring the impact. Affected components Excel Addin (Operational)
resolved Feb 18, 2026, 04:25 PM UTC

Status: Resolved This issue has been resolved. If you continue to encounter this problem, try reloading the addin or contacting support. Affected components Excel Addin (Operational)

Minor February 3, 2026

Affected: Excel Addin

Timeline · 2 updates

identified Feb 03, 2026, 03:49 PM UTC

Status: Identified An upstream provider is having issues with some of their LLM models. Tracelight will attempt to automatically route around them, but some users may experience issues while this is ongoing. You can follow their incident here: https://status.claude.com/incidents/pr6yx3bfr172 Affected components Excel Addin (Partial outage)
resolved Feb 03, 2026, 04:10 PM UTC

Status: Resolved Our upstream provider has resolved the issue. Affected components Excel Addin (Operational)

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