Tracelight experienced a minor incident on February 18, 2026 affecting Excel Addin, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 18, 2026, 02:49 PM UTC
Status: Investigating Some users may experience slower loading times. when data is slow to load try refreshing addin, it should then load immediately. We are investigating the issue
- investigating Feb 18, 2026, 03:00 PM UTC
Status: Investigating Some users may experience slower loading times. When data is slow to load, try refreshing addin, it should then load immediately. We are investigating the issue. Affected components Excel Addin (Degraded performance)
- identified Feb 18, 2026, 04:04 PM UTC
Status: Identified We have identified the issue, and are testing a fix. Affected components Excel Addin (Degraded performance)
- monitoring Feb 18, 2026, 04:18 PM UTC
Status: Monitoring A fix has been deployed, and we're monitoring the impact. Affected components Excel Addin (Operational)
- resolved Feb 18, 2026, 04:25 PM UTC
Status: Resolved This issue has been resolved. If you continue to encounter this problem, try reloading the addin or contacting support. Affected components Excel Addin (Operational)