Tracelight experienced a minor incident on September 21, 2026 affecting Excel Addin, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Excel Addin
Update timeline
- identified Sep 21, 2026, 04:15 PM UTC
Status: Identified Some users are experiencing prolonged loading times in Tracelight meaning that sending messages never complete, we've identified the cause and are releasing a fix. Affected components Excel Addin (Degraded performance)
- monitoring Sep 21, 2026, 04:41 PM UTC
Status: Monitoring We've deployed a fix and we're monitoring. Affected components Excel Addin (Operational)
- resolved Sep 21, 2026, 04:56 PM UTC
Status: Resolved The fix has been rolled out and is working. Affected components Excel Addin (Operational)