Tracelight incident
Tracelight assistant unavailable for some European users
Tracelight experienced a minor incident on October 13, 2026 affecting Excel Addin, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2026, 08:06 AM UTC
Status: Identified Some users in Europe may find that Tracelight's assistant fails to complete requests or shows errors. We have identified the cause and are rolling out a fix. We will post another update shortly.
- identified Oct 13, 2026, 08:27 AM UTC
Status: Identified We've deployed a fix and will wait for it to fully roll out to resolve the issue. Affected components Excel Addin (Partial outage)
- monitoring Oct 13, 2026, 08:32 AM UTC
Status: Monitoring The fix has been rolled out and we will continue monitoring. Affected components Excel Addin (Operational)
- resolved Oct 13, 2026, 08:54 AM UTC
Status: Resolved This issue has now been resolved. Affected components Excel Addin (Operational)