Authentication issues

Update timeline

1. investigating Feb 19, 2026, 04:39 PM UTC

   Status: Investigating Our 3rd party provider has acknowledged an outage on their end, users may be encountering issues with authentication in the app. We'll send updates once we have more information. Affected components Excel Addin (Partial outage)

2. monitoring Feb 19, 2026, 04:43 PM UTC

   Status: Monitoring It appears to have been resolved. We'll continue to monitor. Please contact support if you have any further issues. Affected components Excel Addin (Operational)

3. identified Feb 19, 2026, 04:59 PM UTC

   Status: Identified We're continuing to see some issues, although much less often than before. We will keep you updated. You can follow our 3rd party provider's status page here: https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R Affected components Excel Addin (Degraded performance)

4. monitoring Feb 19, 2026, 05:31 PM UTC

   Status: Monitoring Errors appear to have mostly resolved. We'll continue to monitor. Affected components Excel Addin (Operational)

5. monitoring Feb 19, 2026, 05:49 PM UTC

   Status: Monitoring We're seeing recovery again. Affected components Excel Addin (Operational)

6. resolved Feb 19, 2026, 05:50 PM UTC

   Status: Resolved We're seeing full recovery. If you encounter issues, you may need to reload the addin to refresh the authentication. Affected components Excel Addin (Operational)