Tracelight Outage History
Tracelight is up right nowPingoru has recorded 29 incidents for Tracelight: 27 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 3 | 2 of 720 (0%) |
| October 2026 | 1 | 1 of 514 (0%) |
Incidents, newest first
Minor October 13, 2026 Tracelight assistant unavailable for some European users 48m Excel Addin
Started Oct 13, 2026, 08:06 AM UTC· resolved Oct 13, 2026, 08:54 AM UTC
- identified Oct 13, 2026, 08:06 AM UTC
Some users in Europe may find that Tracelight's assistant fails to complete requests or shows errors. We have identified the cause and are rolling out a fix. We will post another update shortly.
- identified Oct 13, 2026, 08:27 AM UTC
We've deployed a fix and will wait for it to fully roll out to resolve the issue.
- monitoring Oct 13, 2026, 08:32 AM UTC
The fix has been rolled out and we will continue monitoring.
- resolved Oct 13, 2026, 08:54 AM UTC
This issue has now been resolved.
Minor September 21, 2026 Tracelight loading issues 41m Excel Addin
Started Sep 21, 2026, 04:15 PM UTC· resolved Sep 21, 2026, 04:56 PM UTC
- identified Sep 21, 2026, 04:15 PM UTC
Some users are experiencing prolonged loading times in Tracelight meaning that sending messages never complete, we've identified the cause and are releasing a fix.
- monitoring Sep 21, 2026, 04:41 PM UTC
We've deployed a fix and we're monitoring.
- resolved Sep 21, 2026, 04:56 PM UTC
The fix has been rolled out and is working.
Minor September 9, 2026 Loading failures in US region 1h 8m Excel Addin
Started Sep 09, 2026, 05:23 PM UTC· resolved Sep 09, 2026, 06:32 PM UTC
- identified Sep 09, 2026, 05:23 PM UTC
Loading failures in US region
- resolved Sep 09, 2026, 06:32 PM UTC
issue been resolved
Minor September 9, 2026 Loading failures 22m Excel Addin
Started Sep 09, 2026, 08:21 AM UTC· resolved Sep 09, 2026, 08:44 AM UTC
- investigating Sep 09, 2026, 08:21 AM UTC
Loading failures
- monitoring Sep 09, 2026, 08:25 AM UTC
We've identified the issue and deployed a fix.
- monitoring Sep 09, 2026, 08:42 AM UTC
All systems are operational
- resolved Sep 09, 2026, 08:44 AM UTC
All systems are operational
Minor May 5, 2026 File upload failures 9m Excel Addin
Started May 05, 2026, 12:27 PM UTC· resolved May 05, 2026, 12:36 PM UTC
- investigating May 05, 2026, 12:27 PM UTC
Some users may encounter issues with attaching files to chats.
- resolved May 05, 2026, 12:36 PM UTC
The issue has been resolved.
Minor March 9, 2026 Connection issues 1h 47m Excel Addin
Started Mar 09, 2026, 01:09 AM UTC· resolved Mar 09, 2026, 02:56 AM UTC
- investigating Mar 09, 2026, 01:09 AM UTC
Some users may encounter connection issues.
- monitoring Mar 09, 2026, 01:44 AM UTC
We've identified the issue and implementing a fix. Most users should see a recovery now.
- resolved Mar 09, 2026, 02:56 AM UTC
The errors appear to have resolved.
Minor February 19, 2026 Authentication issues 1h 11m Excel Addin
Started Feb 19, 2026, 04:39 PM UTC· resolved Feb 19, 2026, 05:50 PM UTC
- investigating Feb 19, 2026, 04:39 PM UTC
Our 3rd party provider has acknowledged an outage on their end, users may be encountering issues with authentication in the app. We'll send updates once we have more information.
- monitoring Feb 19, 2026, 04:43 PM UTC
It appears to have been resolved. We'll continue to monitor. Please contact support if you have any further issues.
- identified Feb 19, 2026, 04:59 PM UTC
We're continuing to see some issues, although much less often than before. We will keep you updated. You can follow our 3rd party provider's status page here: https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R
- monitoring Feb 19, 2026, 05:31 PM UTC
Errors appear to have mostly resolved. We'll continue to monitor.
- monitoring Feb 19, 2026, 05:49 PM UTC
We're seeing recovery again.
- resolved Feb 19, 2026, 05:50 PM UTC
We're seeing full recovery. If you encounter issues, you may need to reload the addin to refresh the authentication.
Minor February 18, 2026 Slower loading times 1h 35m Excel Addin
Started Feb 18, 2026, 02:49 PM UTC· resolved Feb 18, 2026, 04:25 PM UTC
- investigating Feb 18, 2026, 02:49 PM UTC
Some users may experience slower loading times. when data is slow to load try refreshing addin, it should then load immediately. We are investigating the issue
- investigating Feb 18, 2026, 03:00 PM UTC
Some users may experience slower loading times. When data is slow to load, try refreshing addin, it should then load immediately. We are investigating the issue.
- identified Feb 18, 2026, 04:04 PM UTC
We have identified the issue, and are testing a fix.
- monitoring Feb 18, 2026, 04:18 PM UTC
A fix has been deployed, and we're monitoring the impact.
- resolved Feb 18, 2026, 04:25 PM UTC
This issue has been resolved. If you continue to encounter this problem, try reloading the addin or contacting support.
Minor February 3, 2026 AI Provider Issues 20m Excel Addin
Started Feb 03, 2026, 03:49 PM UTC· resolved Feb 03, 2026, 04:10 PM UTC
- identified Feb 03, 2026, 03:49 PM UTC
An upstream provider is having issues with some of their LLM models. Tracelight will attempt to automatically route around them, but some users may experience issues while this is ongoing. You can follow their incident here: https://status.claude.com/incidents/pr6yx3bfr172
- resolved Feb 03, 2026, 04:10 PM UTC
Our upstream provider has resolved the issue.
Major January 24, 2026 Some users are unable to start sessions 12m
Started Jan 24, 2026, 05:00 PM UTC· resolved Jan 24, 2026, 05:13 PM UTC
No vendor updates were posted for this incident.
Notice December 8, 2025 Users may experience problems 21m
Started Dec 08, 2025, 09:43 AM UTC· resolved Dec 08, 2025, 10:04 AM UTC
No vendor updates were posted for this incident.
Critical December 5, 2025 Major provider outage 25m
Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 09:29 AM UTC
No vendor updates were posted for this incident.
Major December 4, 2025 Problems loading Tracelight 30m
Started Dec 04, 2025, 12:56 PM UTC· resolved Dec 04, 2025, 01:26 PM UTC
No vendor updates were posted for this incident.
Major November 18, 2025 Upstream issue with login provider 1h 49m
Started Nov 18, 2025, 01:37 PM UTC· resolved Nov 18, 2025, 03:26 PM UTC
No vendor updates were posted for this incident.
Major November 7, 2025 Upstream LLM model errors 3m
Started Nov 07, 2025, 02:22 PM UTC· resolved Nov 07, 2025, 02:25 PM UTC
No vendor updates were posted for this incident.
Critical November 3, 2025 Planned test outage. Tracelight remains operational. 39m
Started Nov 03, 2025, 11:14 PM UTC· resolved Nov 03, 2025, 11:54 PM UTC
No vendor updates were posted for this incident.
Critical October 29, 2025 Microsoft outage 4h 26m
Started Oct 29, 2025, 04:36 PM UTC· resolved Oct 29, 2025, 09:03 PM UTC
No vendor updates were posted for this incident.
Minor October 20, 2025 Tracelight is down due to a major AWS outage 7h 35m
Started Oct 20, 2025, 07:59 AM UTC· resolved Oct 20, 2025, 03:35 PM UTC
No vendor updates were posted for this incident.