TPx Communications incident
Multiple Market Outage in the Palm Springs, CA Area
TPx Communications experienced a critical incident on October 3, 2024 affecting TPx Customer Portal, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 03, 2024, 07:57 PM UTC
The NOC has received proactive alerts of multiple customers in Palm Springs, CA, and surrounding areas. Our Provider's underlying carrier has confirmed a fiber outage near a railroad easement in the Bloomington, CA area. Our Provider does not expect the fiber to be repaired until tomorrow. Their Tier 2 team is currently exploring reroute possibilities. We're escalating with the Provider to determine what damage has occurred and provide any ETTR for restoral.
- identified Oct 03, 2024, 08:01 PM UTC
The NOC has received proactive alerts of multiple customers in Palm Springs, CA, and surrounding areas. Our Provider's underlying carrier has confirmed a fiber outage near a railroad easement in the Bloomington, CA area. Our Provider does not expect the fiber to be repaired until tomorrow. Their Tier 2 team is currently exploring reroute possibilities. We're escalating with the Provider to determine what damage has occurred and provide any ETTR for restoral. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Oct 03, 2024, 09:59 PM UTC
Our Provider performed temporary reroutes which restored affected services. Permanent repairs will be scheduled and performed in a future maintenance window. If you feel your service is still being impacted, please open a case with our technical support teams at www.tpx.com/support/.