TPx Communications experienced a minor incident on December 6, 2024 affecting TPx Customer Portal, lasting 12h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 06, 2024, 06:03 AM UTC
We are seeing packet loss across one of our provider's internet connections out of Palo Alto, CA. Our provider has tested their network connections to TPx, and we agree there is no packet loss between us. Our provider is further investigating the traffic path downstream to locate the packet loss. We have escalated this issue with the provider. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Dec 06, 2024, 06:29 PM UTC
Our Provider has confirmed that there was congestion on the connecting downstream provider. The congestion is no longer present and they have escalated this matter to their Peering Manager for possible bandwidth upgrades.