TPx Communications experienced a critical incident on October 23, 2024 affecting TPx Customer Portal, lasting 5h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 23, 2024, 09:34 PM UTC
We are experiencing a major disruption impacting voice and internet services in the Los Angeles area. Users may be experiencing service disruptions that impact connectivity to TPx services. Our Engineering and Operations teams are engaged with our Provider technical support, who are currently investigating issues related to a possible hardware issue on the Provider network. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Oct 23, 2024, 11:24 PM UTC
Our Provider has reseated a failed card and we are seeing services beginning to restore. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Oct 24, 2024, 03:18 AM UTC
We are seeing most of the customer services have been restored. Our Support Teams will continue to reach out to all of the customers to verify. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.