TPx Communications experienced a minor incident on November 18, 2024 affecting UCx, lasting 15d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2024, 08:22 PM UTC
We are investigating an intermittent poor audio issue for inbound calls in the Dallas, Texas area. Users are experiencing echo back during the conversation or cannot hear the calling party. Our engineering teams are reviewing the call examples to isolate and take steps to resolve this issue.
- identified Nov 18, 2024, 08:23 PM UTC
We are investigating an intermittent poor audio issue for inbound calls in the Dallas, Texas area. Users are experiencing echo back during the conversation or cannot hear the calling party. Our engineering teams are reviewing the call examples to isolate and take steps to resolve this issue. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Nov 21, 2024, 03:06 AM UTC
Our provider has replaced a suspected bad card in their network. Their testing indicates the card issue is now cleared and calls should process properly now. Our support team will be contacting customers for confirmation. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Dec 04, 2024, 06:24 AM UTC
We have monitored that this issue has been resolved.
- resolved Dec 04, 2024, 06:25 AM UTC
This incident has been resolved.