TPx Communications experienced a minor incident on December 13, 2024, lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 13, 2024, 05:43 PM UTC
We're currently investigating an issue with Webex services. Our vendor has been engaged, and their engineering team is actively working to identify and resolve the problem. Some users may experience delays in sending and receiving messages in the Webex App. We are collaborating closely with our vendor to restore services as quickly as possible. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Dec 13, 2024, 06:38 PM UTC
Our vendor's engineering has identified the issue and is working to mitigate the impact. Updates will be provided as they become available. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- identified Dec 13, 2024, 09:48 PM UTC
Our vendor continues to work towards the restoration of services.
- identified Dec 13, 2024, 11:08 PM UTC
Our vendor's engineering is completing mitigation activities, and the majority of services have been restored to a healthy state. User presence in the Webex app is still degraded; however, it will be restored shortly. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Dec 13, 2024, 11:43 PM UTC
Our vendor's engineering has completed remediation activities, and all services have been restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Dec 14, 2024, 03:33 PM UTC
Services remain healthy and stable, and the issue has been resolved by our vendor.