TPx Communications experienced a minor incident on December 18, 2024 affecting TPx Customer Portal, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 18, 2024, 03:02 PM UTC
Our providers have corrected congestion issues on their network that affected customers on 12/17/24 by a series of traffic reroutes and fiber event restorals. We are not seeing the previously identified latency and packet loss that affected our customers. Our Network Operations Center is closely monitoring internet connections to verify the issue does not return during peak usage hours today. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Dec 20, 2024, 01:32 AM UTC
We are no longer seeing packet loss across our internet connections. We are closing this event If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.