TPx Communications experienced a minor incident on February 14, 2025 affecting TPx Customer Portal, lasting 17h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2025, 04:25 AM UTC
One of our Providers has identified an outage in one of their Los Angeles offices. They reported that a power surge had burned out an entire shelf of equipment causing a partial outage of services. They have replaced the shelf but had to order additional cards for the shelf. Card delivery is estimated to occur on 2/14 at 8:00 am. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Feb 14, 2025, 09:53 PM UTC
Our provider has restored services by replacing their shelf and cards that have failed. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.