TPx Communications experienced a minor incident on February 25, 2025 affecting TPx Customer Portal, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
TPx Customer Portal
Update timeline
- investigating Feb 25, 2025, 05:16 PM UTC
TPx is receiving reports of customers experiencing packet loss across one of our provider's network. We have engaged our provider to investigate. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Feb 25, 2025, 08:43 PM UTC
Our provider has downgraded their router, they have confirmed that traffic has restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.