TPx Communications experienced a major incident on March 4, 2025 affecting TPx Customer Portal, lasting 22h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 04, 2025, 04:49 PM UTC
The Dallas / Fort Worth area was hit by severe thunderstorms this morning that have caused numerous customers to be without power. We are monitoring social media and Texas power outage maps for any updates on when power will be restored in the area. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- monitoring Mar 05, 2025, 05:02 AM UTC
We are seeing some of our customers' services restored. TPx will continue to monitor the progress of the power restoration throughout the night. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.
- resolved Mar 05, 2025, 02:56 PM UTC
We see that our customers' services are restored. If you feel your service is being impacted, please open a case with our technical support teams at www.tpx.com/support/.