Message Delivery Degradation
Affected: Web PortalHubSpotEmail to SMSMicrosoft DynamicsREST APIZoho CRMNetSuiteSalesforce
TPG Telecom Outage History
TPG Telecom is up right nowTPG Telecom had 7 outages in the last 2 years totaling 37h 17m of downtime — averaging 0.3 incidents per month.
There were 7 TPG Telecom outages since February 9, 2026 totaling 37h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.
APAC - Message deliverability/delay issues
Affected: Web PortalEmail to SMSREST APIInbound System (Webhooks)
Timeline · 5 updates
- investigating Jun 18, 2026, 12:03 AM UTC
Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.
- investigating Jun 18, 2026, 12:04 AM UTC
We are continuing to investigate this issue.
- investigating Jun 18, 2026, 12:04 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 18, 2026, 01:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 02:35 AM UTC
This incident has been resolved.
Web Portal - Australian Alpha Tag Registration Delays
Affected: Web Portal
Timeline · 3 updates
- investigating May 28, 2026, 01:21 AM UTC
We are currently investigating an issue with the Web Portal UI impacting the processing of new Australian Alpha Tag registration requests. Requests are timing out and users are unable to proceed to the next step of the registration process. This issue is limited to the registration interface only. There is no impact to existing Alpha Tags or current message sending services.
- monitoring May 28, 2026, 01:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 06:17 AM UTC
This incident has been resolved.
AU - Message Delivery Issues
Timeline · 1 update
- resolved Mar 26, 2026, 05:43 AM UTC
Between 10:57 and 15:08 AEDT, customers experienced issues/delays with message delivery affecting both inbound and outbound messaging. During this time, messages were queued within the platform and processed once connectivity was restored. The incident was caused by changes to underlying network routing and connectivity, which disrupted message traffic paths. Connectivity was restored by establishing a new, direct, and stable network path. Following this, all queued messages were successfully delivered. All services are now fully operational, and connectivity has remained stable since 15:08 AEDT.
Support Emails Not Working
Timeline · 3 updates
- investigating Mar 02, 2026, 12:22 AM UTC
We are currently experiencing issues with emails sent to all support addresses. In the meantime, please contact Support via Live Chat until the issue is resolved. Our IT team is working on this as a priority and will provide updates as soon as they become available.
- investigating Mar 02, 2026, 02:24 AM UTC
We are continuing to investigate this issue.
- resolved Mar 02, 2026, 03:50 AM UTC
This incident has been resolved.
Issue Adding or Editing Contacts in the UI
Affected: Web Portal
Timeline · 4 updates
- investigating Feb 11, 2026, 12:17 AM UTC
We are currently investigating an issue where end users are unable to add or edit contacts within the platform. No error message appears, but updates are not being saved. Our engineers are actively working to resolve this issue and will provide updates as soon as possible.
- monitoring Feb 11, 2026, 01:31 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Feb 11, 2026, 01:32 AM UTC
We are continuing to monitor for any further issues.
- resolved Feb 11, 2026, 02:24 AM UTC
This incident has been resolved.
AU - Outbound Message Delays
Affected: Web PortalEmail to SMSREST API
Timeline · 4 updates
- investigating Feb 09, 2026, 02:23 AM UTC
Dear Customer, We are currently investigating an issue with messages not being sent and stuck in Enroute status. Our engineers are reviewing this and working to resolve it as quickly as possible.
- identified Feb 09, 2026, 02:44 AM UTC
Telstra has confirmed the issue on their end and they currently working to resolve it. SMS delivery and sending may be impacted.
- monitoring Feb 09, 2026, 03:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 03:51 AM UTC
This incident has been resolved.