Torq incident
Some features are not displayed correctly in the UI
Torq experienced a minor incident on May 27, 2025 affecting Administration Portal, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2025, 01:46 PM UTC
We are currently investigating an issue where certain features are not being displayed correctly in the UI. Some users may also experience limited access to specific functionalities within the platform. The system is fully functional in the backend. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
- identified May 27, 2025, 02:00 PM UTC
We've identified the issue affecting the display of certain features and the accessibility of some functionalities within the platform. The root cause has been traced to a third-party application. Our team is actively working with the vendor to implement a fix. We’ll continue to provide updates as progress is made.
- monitoring May 27, 2025, 02:40 PM UTC
Our third-party vendor has implemented a fix for the issue. We are seeing improvements and most services are operating as expected. We continue to monitor the situation carefully to ensure full stability
- resolved May 27, 2025, 04:46 PM UTC
The issue has been resolved