TOPdesk incident
Major - Blank pages, broken lay-out and content only appearing
Ongoing since 03:27 PM UTC, affecting Functionality malfunction.
Blank pages and incorrect layouts We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only. Cause We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout. What you may notice •Blank pages or incorrect layouts. •Content that only appears after refreshing the browser. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
Affected components
Update timeline
- investigating Oct 27, 2026, 03:27 PM UTC
Blank pages and incorrect layouts We have identified that the earlier reported symptoms were caused by two separate issues. This update covers the blank pages and incorrect layouts only. Cause We have found the likely cause of the blank pages, incorrect layouts and content that only appears after refreshing the browser, e.g. opening the asset import history. A change resulted in some pages not always being refreshed in your browser after an update. Your browser can then keep showing an outdated version of a page, which results in a blank page or a broken layout. What you may notice •Blank pages or incorrect layouts. •Content that only appears after refreshing the browser. To inform TOPdesk you are affected by this issue, please visit My TOPdesk.
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