tolk.ai incident

Genii - SaaS, Genii - API, and 2 other services are down

Major Vendor's status page →

Resolved after 40 minutes, affecting Genii - SaaS and Genii - API and 1 more, on November 10, 2026.

investigating Nov 10, 2026, 06:06 AM UTC

Genii - Messages services recovered.

Started
Nov 10, 2026, 05:40 AM UTC
Resolved
Nov 10, 2026, 06:21 AM UTC
Duration
40m
Detected by Pingoru
Nov 10, 2026, 05:40 AM UTC

Affected components

Genii - SaaSGenii - APIGenii - IA servicesGenii - Messages services

Update timeline

  1. investigating Nov 10, 2026, 05:40 AM UTC

    Genii - SaaS went down.

  2. investigating Nov 10, 2026, 05:41 AM UTC

    Genii - IA services went down.

  3. investigating Nov 10, 2026, 05:44 AM UTC

    Genii - Messages services went down.

  4. investigating Nov 10, 2026, 05:44 AM UTC

    Genii - SaaS recovered.

  5. investigating Nov 10, 2026, 05:58 AM UTC

    Genii - API went down.

  6. investigating Nov 10, 2026, 06:02 AM UTC

    Genii - API recovered.

  7. investigating Nov 10, 2026, 06:06 AM UTC

    Genii - Messages services recovered.

  8. resolved Nov 10, 2026, 06:21 AM UTC

    Genii - IA services recovered.

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