Toast API Outage History
Toast API is up right nowPingoru has recorded 50 incidents for Toast API: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 4 of 744 (1%) |
| August 2026 | 2 | 5 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 574 (0%) |
Incidents, newest first
Notice August 28, 2026 Requests to the ordersBulk endpoint and orders webhook requests for some restaurants may have failed from 2:54PM to about 3:02PM EDT –
Started Aug 28, 2026, 07:00 PM UTC· resolved Aug 28, 2026, 07:00 PM UTC
- resolved Aug 28, 2026, 07:27 PM UTC
The situation is fully resolved and all webhooks have been resent.
Notice August 28, 2026 Webhooks were not sent from 8AM to 10:30AM EDT 5h 12m Webhooks
Started Aug 28, 2026, 03:11 PM UTC· resolved Aug 28, 2026, 08:24 PM UTC
- identified Aug 28, 2026, 03:11 PM UTC
From approximately 8AM to 10:30AM EDT, webhooks from Toast were not sent. From 10:30AM, webhooks are sending as normal. We're investigating the cause of this incident and the status of the webhooks missed during that period.
- identified Aug 28, 2026, 05:53 PM UTC
We are currently sending Orders update webhooks that were missed during the 2.5 hour window. Other webhook resends are still under investigation.
- resolved Aug 28, 2026, 08:24 PM UTC
All outstanding webhooks from the 2.5 hour window this morning have been resent. The incident is now resolved.
Notice July 10, 2026 A subset of orders webhooks didn't fire starting at about noon EDT today (July 10). 4h 2m
Started Jul 10, 2026, 04:00 PM UTC· resolved Jul 10, 2026, 08:02 PM UTC
- resolved Jul 10, 2026, 08:41 PM UTC
From about 12:18PM EDT to 4:02PM EDT, a subset of Orders Webhooks were not delivered. The issue has been resolved and webhooks are functioning correctly now.
Major April 28, 2026 Possible 500 Error Responses 1h 25m Config API, Order API, Restaurants API
Started Apr 28, 2026, 11:56 PM UTC· resolved Apr 29, 2026, 01:22 AM UTC
- investigating Apr 28, 2026, 11:56 PM UTC
We have identified an issue that may result in 500 error responses for requests made to our Orders API. Our team is actively investigating and will provide updates here as we learn more.
- identified Apr 29, 2026, 12:34 AM UTC
We have implemented a fix that has resolved the 500 errors on order requests. We are continuing to investigate issues with delayed publishing.
- resolved Apr 29, 2026, 01:22 AM UTC
This incident has been resolved.
Notice March 10, 2026 Order bulk endpoint was down for 10 minutes for small subset of customers –
Started Mar 10, 2026, 06:05 PM UTC· resolved Mar 10, 2026, 06:05 PM UTC
- resolved Mar 10, 2026, 06:05 PM UTC
The bulk orders endpoint was unavailable for a small subset of partners today, March 10, from about 1:31-1:41PM ET. Service has been restored.
Notice December 8, 2025 Rounding error in some ordersBulk responses –
Started Dec 08, 2025, 07:47 PM UTC· resolved Dec 08, 2025, 07:47 PM UTC
- resolved Dec 08, 2025, 07:47 PM UTC
Between October 7 and November 4 of this year, the AppliedTaxRate.taxAmount and Selection.tax of ordersBulk responses were rounded incorrectly and could have been off by a cent at the check selection level of the API response. If your integration consumes this information at the selection level, your customers may have been impacted. To identify impacted customers, examine the Order.pricingFeatures array in the orders response. If this array is empty for a customer, the customer was likely impacted. The issue has been fixed and the correct data can now be queried. If your integration consumes tax information only at the order and check level, you were not impacted by this issue.
Notice December 5, 2025 Toast API Downtime 1h
Started Dec 05, 2025, 08:30 AM UTC· resolved Dec 05, 2025, 09:30 AM UTC
- resolved Dec 05, 2025, 01:18 PM UTC
Between approximately 3:30AM and 4:30AM EST, Toast APIs were unavailable due to an issue at a service provider. Functionality has been restored.
Notice November 30, 2025 Third Party Ordering - DoorDash Outage 1h 29m Order API
Started Nov 30, 2025, 12:04 AM UTC· resolved Nov 30, 2025, 01:33 AM UTC
- investigating Nov 30, 2025, 12:04 AM UTC
We are currently investigating an issue with third-party orders that flow through DoorDash. These orders will not be processed or sent to your POS devices. We will provide updates as we learn more.
- resolved Nov 30, 2025, 01:33 AM UTC
This incident has been resolved.
Critical October 20, 2025 Orders API is failing 16h 32m Cash Management API, Config API, Credit Card API, CRM API and 8 more
Started Oct 20, 2025, 07:34 PM UTC· resolved Oct 21, 2025, 12:07 PM UTC
- investigating Oct 20, 2025, 07:34 PM UTC
The Orders API is currently down. All requests to the Orders API will return 503 errors. We're investigating the situation and will update here.
- investigating Oct 20, 2025, 08:55 PM UTC
We are continuing to investigate this issue and will post updates here.
- identified Oct 20, 2025, 09:43 PM UTC
Our APIs will be returning 429s as capacity is scaled and systems are variously brought back online. We're leaving the incident as open and APIs an experiencing major outages.
- identified Oct 20, 2025, 11:33 PM UTC
All APIs are back online now, except for the Orders API. Endpoints in the Orders API will return 503 error responses for a while longer.
- monitoring Oct 21, 2025, 12:08 AM UTC
Our APIs have recovered and are fully available. We'll continue to monitor our systems.
- resolved Oct 21, 2025, 12:07 PM UTC
This incident has been resolved.
Critical October 20, 2025 Config API returning 500/error 9h 11m Config API, Labor API
Started Oct 20, 2025, 12:30 PM UTC· resolved Oct 20, 2025, 09:42 PM UTC
- investigating Oct 20, 2025, 12:30 PM UTC
The Config API is currently returning 500/error for most requests. We're investigating and will make updates here.
- investigating Oct 20, 2025, 02:21 PM UTC
We are continuing to investigate this issue. We've noted as well that the /timeEntries endpoint is returning 500 failures.
- resolved Oct 20, 2025, 09:42 PM UTC
We are consolidating our reported incidents and providing updates in the other, Orders incident. Subscribers will continue to get updates.
Minor October 3, 2025 Possible 500 error responses to API requests 2h 19m Config API, Order API
Started Oct 03, 2025, 08:51 PM UTC· resolved Oct 03, 2025, 11:10 PM UTC
- investigating Oct 03, 2025, 08:51 PM UTC
We have identified an issue that may result in 500 error responses for requests made to our Orders and Config APIs. Our team is actively investigating and will provide updates here as we learn more.
- resolved Oct 03, 2025, 11:10 PM UTC
This incident has been resolved.
Notice September 22, 2025 Brief API Downtime 15m Partners API
Started Sep 22, 2025, 09:05 AM UTC· resolved Sep 22, 2025, 09:20 AM UTC
- resolved Sep 22, 2025, 08:29 PM UTC
For a very short period of time between about 4:05AM and 4:20AM EST on Sept 22, several Toast APIs were down, resulting in 500 errors to requests. The problem has been identified and resolved.
Notice September 11, 2025 Very brief API downtime 1h 3m
Started Sep 11, 2025, 06:00 PM UTC· resolved Sep 11, 2025, 07:03 PM UTC
- resolved Sep 11, 2025, 06:51 PM UTC
For a very short period of time between about 1:55PM and 2:03PM EST on Sept 11, several Toast APIs were down, resulting in 500 errors to requests. The problem has been identified and resolved.
Notice August 21, 2025 Sporadic errors on Toast APIs 2h 15m Authentication API, Cash Management API, Config API, Credit Card API and 10 more
Started Aug 21, 2025, 07:04 PM UTC· resolved Aug 21, 2025, 09:19 PM UTC
- investigating Aug 21, 2025, 07:04 PM UTC
We're aware of an ongoing issue that is impacting all Toast APIs. Some requests to our APIs are failing. We're investigating and will provide updates as we have them.
- resolved Aug 21, 2025, 09:19 PM UTC
This incident has been resolved.
Minor August 5, 2025 Possible 502 error responses to API requests 3d 2h Authentication API, Cash Management API, Config API, Credit Card API and 7 more
Started Aug 05, 2025, 05:42 PM UTC· resolved Aug 08, 2025, 08:06 PM UTC
- investigating Aug 05, 2025, 05:42 PM UTC
We have identified an issue that could result in 502 error responses to requests to our APIs. We are investigating and will post updates here.
- identified Aug 05, 2025, 07:32 PM UTC
We have identified an issue that caused 502 error responses to a fraction of requests to our APIs. We will deploy a fix tomorrow, Wednesday, August 6th, aiming to resolve the issue by the end of that day.
- investigating Aug 06, 2025, 08:43 PM UTC
We deployed the planned fix earlier today as scheduled. However, we are still observing 502 error responses affecting a portion of API requests. Our team is continuing to investigate the root cause and will provide further updates as we learn more.
- resolved Aug 08, 2025, 08:06 PM UTC
The issue causing 502 error responses for some API requests has been fully resolved. All systems are now operating normally.
Notice March 20, 2025 (03/20/2025)Performance Degradation Incident 1h 18m Stock API
Started Mar 20, 2025, 09:12 PM UTC· resolved Mar 20, 2025, 10:30 PM UTC
- investigating Mar 20, 2025, 09:12 PM UTC
We are aware of an issue affecting the Stock API and are actively investigating the source. We are working to resolve this asap.
- investigating Mar 20, 2025, 09:18 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 20, 2025, 09:45 PM UTC
We have identified the problem, implemented a fix and are monitoring the results currently.
- resolved Mar 20, 2025, 10:30 PM UTC
This incident has now been resolved.
Notice February 7, 2025 API outage for a small number of Toast restaurants 24m
Started Feb 07, 2025, 04:27 PM UTC· resolved Feb 07, 2025, 04:51 PM UTC
- resolved Feb 07, 2025, 09:25 PM UTC
A small number of Toast restaurants were intermittently unreachable via API for a short period between 11:27AM and 11:51AM EST. API service was restored and has been functioning normally since then.
Notice February 4, 2025 02/04/2025 - Apple Pay Degradation 46m Credit Card API
Started Feb 04, 2025, 05:30 PM UTC· resolved Feb 04, 2025, 06:17 PM UTC
- investigating Feb 04, 2025, 05:30 PM UTC
We were notified of a disruption in Apple Pay payments. You may experience prolonged processing times, error messages, or denials on Apple Pay transactions. We are actively working to resolve the issue with our partners and will update this page as we receive more information. Please advise all servers and guests to attempt a different card or alternative payment method. https://central.toasttab.com/s/article/Taking-Payments
- resolved Feb 04, 2025, 06:17 PM UTC
We have implemented a fix to resolve the issues surrounding Apple Pay transactions.
Notice January 17, 2025 A small number of Toast restaurants became unavailable via the Toast API 10m
Started Jan 17, 2025, 03:00 AM UTC· resolved Jan 17, 2025, 03:10 AM UTC
- resolved Jan 17, 2025, 03:31 AM UTC
Between roughly 10:00PM EST and 10:10PM EST, a small number of Toast restaurants were unreachable via the Toast API. The situation is remedied and all operations are back to normal.
Major December 1, 2024 API Issue 45m Order API
Started Dec 01, 2024, 12:45 AM UTC· resolved Dec 01, 2024, 01:30 AM UTC
- investigating Dec 01, 2024, 12:45 AM UTC
We have been alerted to system issues with the Toast API platform. Our engineers are investigating the cause and are working to resolve the issue as soon as possible. We will keep you updated as new information is available.
- monitoring Dec 01, 2024, 01:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2024, 01:30 AM UTC
This incident has been resolved.
Notice November 3, 2024 Small number of Orders Update webhook events did not send 5h
Started Nov 03, 2024, 09:30 AM UTC· resolved Nov 03, 2024, 02:30 PM UTC
- resolved Nov 04, 2024, 04:22 PM UTC
From approximately 4:30AM EST to 9:30AM, a very small number of Orders Update webhooks events may not have been sent to ordering partners. The issue has been resolved.