Toast API incident

Orders API is failing

Critical Resolved View vendor source →

Toast API experienced a critical incident on October 20, 2025 affecting Cash Management API and Config API and 1 more component, lasting 16h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:34 PM UTC
Resolved
Oct 21, 2025, 12:07 PM UTC
Duration
16h 32m
Detected by Pingoru
Oct 20, 2025, 07:34 PM UTC

Affected components

Cash Management APIConfig APICredit Card APICRM APIGift Cards APILabor APILoyalty APIMenu APIOrder APIPartners API and Webhook

Update timeline

  1. investigating Oct 20, 2025, 07:34 PM UTC

    The Orders API is currently down. All requests to the Orders API will return 503 errors. We're investigating the situation and will update here.

  2. investigating Oct 20, 2025, 08:55 PM UTC

    We are continuing to investigate this issue and will post updates here.

  3. identified Oct 20, 2025, 09:43 PM UTC

    Our APIs will be returning 429s as capacity is scaled and systems are variously brought back online. We're leaving the incident as open and APIs an experiencing major outages.

  4. identified Oct 20, 2025, 11:33 PM UTC

    All APIs are back online now, except for the Orders API. Endpoints in the Orders API will return 503 error responses for a while longer.

  5. monitoring Oct 21, 2025, 12:08 AM UTC

    Our APIs have recovered and are fully available. We'll continue to monitor our systems.

  6. resolved Oct 21, 2025, 12:07 PM UTC

    This incident has been resolved.