Toast API incident

Config API returning 500/error

Critical Resolved View vendor source →

Toast API experienced a critical incident on October 20, 2025 affecting Config API and Labor API, lasting 9h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:30 PM UTC
Resolved
Oct 20, 2025, 09:42 PM UTC
Duration
9h 11m
Detected by Pingoru
Oct 20, 2025, 12:30 PM UTC

Affected components

Config APILabor API

Update timeline

  1. investigating Oct 20, 2025, 12:30 PM UTC

    The Config API is currently returning 500/error for most requests. We're investigating and will make updates here.

  2. investigating Oct 20, 2025, 02:21 PM UTC

    We are continuing to investigate this issue. We've noted as well that the /timeEntries endpoint is returning 500 failures.

  3. resolved Oct 20, 2025, 09:42 PM UTC

    We are consolidating our reported incidents and providing updates in the other, Orders incident. Subscribers will continue to get updates.