Toast API incident

Possible 500 Error Responses

Major Resolved View vendor source →

Toast API experienced a major incident on April 28, 2026 affecting Config API and Order API and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 11:56 PM UTC
Resolved
Apr 29, 2026, 01:22 AM UTC
Duration
1h 25m
Detected by Pingoru
Apr 28, 2026, 11:56 PM UTC

Affected components

Config APIOrder APIRestaurants API

Update timeline

  1. investigating Apr 28, 2026, 11:56 PM UTC

    We have identified an issue that may result in 500 error responses for requests made to our Orders API. Our team is actively investigating and will provide updates here as we learn more.

  2. identified Apr 29, 2026, 12:34 AM UTC

    We have implemented a fix that has resolved the 500 errors on order requests. We are continuing to investigate issues with delayed publishing.

  3. resolved Apr 29, 2026, 01:22 AM UTC

    This incident has been resolved.