Tithe.ly incident

Issues receiving login / password reset emails

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on May 6, 2024 affecting Admin Experience, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 07:15 PM UTC
Resolved
May 06, 2024, 10:46 PM UTC
Duration
3h 30m
Detected by Pingoru
May 06, 2024, 07:15 PM UTC

Affected components

Admin Experience

Update timeline

  1. investigating May 06, 2024, 07:15 PM UTC

    Our Engineering team is currently investigating an issue affecting the receiving of login and password reset emails.

  2. identified May 06, 2024, 09:06 PM UTC

    Our Engineering team has been continuing to work on this issue as well as pair with our email sending provider. We will provide another update soon.

  3. resolved May 06, 2024, 10:46 PM UTC

    This issue has been fully resolved by our Engineering team.