Tithe.ly incident

Quickbooks Integration: Delays for some customers

Major Resolved View vendor source →

Tithe.ly experienced a major incident on June 5, 2024 affecting QuickBooks, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2024, 04:25 PM UTC
Resolved
Jun 07, 2024, 10:55 PM UTC
Duration
2d 6h
Detected by Pingoru
Jun 05, 2024, 04:25 PM UTC

Affected components

QuickBooks

Update timeline

  1. investigating Jun 05, 2024, 04:25 PM UTC

    We are currently aware of an issue affecting the Quickbooks Integration where for some customers there is a delay in transaction sending. Our team is working on this right now and there are no actions needed from customers.

  2. identified Jun 06, 2024, 07:25 PM UTC

    Our team has identified the source of the issue and they are working on a solution.

  3. resolved Jun 07, 2024, 10:55 PM UTC

    The issue with Quickbooks delays has been resolved by our Engineering team. If you have experienced delays to this issue, please login to your account, access your Quickbooks Integration and ensure that all settings are correct. Our team will be sending anyone affected by this an additional email next week.