Tithe.ly incident

Issues with event registration using the Payment Gateway

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on July 4, 2024 affecting Giving App, Form, Transaction Processing, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2024, 01:26 PM UTC
Resolved
Jul 04, 2024, 02:25 PM UTC
Duration
59m
Detected by Pingoru
Jul 04, 2024, 01:26 PM UTC

Affected components

Giving App, Form, Transaction Processing

Update timeline

  1. investigating Jul 04, 2024, 01:26 PM UTC

    We are aware of an issue with Elvanto form registrations using the Tithely Payment Gateway and we are investigating.

  2. identified Jul 04, 2024, 02:00 PM UTC

    The issue has been identified and we are implementing a solution right now.

  3. resolved Jul 04, 2024, 02:25 PM UTC

    Our Engineering team has fully resolved the troubles and we are seeing that registrations using the Tithely Payment Gateway are working as expected.