Tithe.ly incident

Issues logging in to embedded Giving Form through Chrome

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on August 2, 2024 affecting Giving App, Form, Transaction Processing, lasting 6h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2024, 02:05 PM UTC
Resolved
Aug 02, 2024, 08:40 PM UTC
Duration
6h 34m
Detected by Pingoru
Aug 02, 2024, 02:05 PM UTC

Affected components

Giving App, Form, Transaction Processing

Update timeline

  1. investigating Aug 02, 2024, 02:05 PM UTC

    We are aware of an issue preventing the logging in to an embedded Giving Form through Chrome. Using a linked form or donating without logging in is worked as expected.

  2. identified Aug 02, 2024, 02:25 PM UTC

    We have identified the problem and are working to implement a solve.

  3. resolved Aug 02, 2024, 08:40 PM UTC

    As we were embarking on the weekend, our teams spent extra time ensuring this was fully solved and fully testing various elements to ensure things will be working as expected for all customers. As always- we will be monitoring and responding if any troubles arise.