Tithe.ly incident

Issues logging in to Giving Form via Chrome

Minor Resolved View vendor source →

Tithe.ly experienced a minor incident on August 13, 2024 affecting Giving App, Form, Transaction Processing, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 07:02 PM UTC
Resolved
Aug 14, 2024, 12:06 AM UTC
Duration
5h 4m
Detected by Pingoru
Aug 13, 2024, 07:02 PM UTC

Affected components

Giving App, Form, Transaction Processing

Update timeline

  1. investigating Aug 13, 2024, 07:02 PM UTC

    Our teams are aware of troubles where some donors are unable to login to the Giving Form when embedded onto a website and using Google Chrome. This appears to be related to a change in Chrome, however we are currently investigating. Logging in through Safari, Firefox, or a linked Giving Form is working as expected and is a current workaround.

  2. identified Aug 13, 2024, 10:10 PM UTC

    Our Engineering team has created a fix that is being tested.

  3. resolved Aug 14, 2024, 12:06 AM UTC

    We have fully resolved the troubles with signing in on Chrome. With recent changes to Chrome's behavior we have updated this to respond similar to Safari in that Giving Forms will open on a new tab within the browser.