Tithe.ly experienced a major incident on August 15, 2024 affecting Giving App, Form, Transaction Processing, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Giving App, Form, Transaction Processing
Update timeline
- investigating Aug 15, 2024, 06:49 PM UTC
Our Engineering teams are actively working on an issue that is affecting donations through the Giving App. This is NOT affecting donations through text giving, or the Giving Form (mobile or desktop).
- monitoring Aug 15, 2024, 06:59 PM UTC
This issue has been identified as error with a downstream provider, and we are seeing improvement to processing via the Giving App.
- resolved Aug 15, 2024, 09:50 PM UTC
Our team has confirmed that this has been fully resolved. Our provider reported that things were working as expected as of 12:08pm PDT and our monitoring supports this resolution.