Tithe.ly experienced a minor incident on November 14, 2024 affecting Admin Experience and Transaction Reporting, lasting 5h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2024, 02:33 PM UTC
We are aware of an issue where some customers are not correctly seeing their Bank Deposits in the Admin experience. This is NOT affecting the actual bank deposits, simply the visibility. We're investigating and will update here soon.
- identified Nov 14, 2024, 03:02 PM UTC
We have identified the cause of the issue and are working on the resolution now.
- identified Nov 14, 2024, 05:07 PM UTC
Our team continues to work on this and is in the final steps of testing the solution prior to deploying.
- resolved Nov 14, 2024, 08:04 PM UTC
Our team has resolved the troubles with the viewing of these bank deposits. Apologies for the troubles here and thank you for allowing us to serve you.