Tithe.ly experienced a minor incident on November 18, 2024 affecting Giving App, Form, Transaction Processing, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Giving App, Form, Transaction Processing
Update timeline
- identified Nov 18, 2024, 12:00 PM UTC
Our teams are aware of an issue affecting the sending of receipts for donations. The root issue has been solved, however it will take several hours for all receipts to be processed. This has NOT affected any processing of donations, only the sending of receipts.
- monitoring Nov 18, 2024, 01:13 PM UTC
We are seeing that the majority of receipts have been sent and we are nearly caught up, however we'll keep monitoring for a bit longer.
- resolved Nov 18, 2024, 01:35 PM UTC
We're happy to report that all receipts are caught up, and they are sending through as expected.