Tithe.ly incident

Record of bank deposits missing from the User Interface

Major Resolved View vendor source →

Tithe.ly experienced a major incident on January 23, 2025 affecting Admin Experience, lasting 7h 50m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 03:46 PM UTC
Resolved
Jan 23, 2025, 11:37 PM UTC
Duration
7h 50m
Detected by Pingoru
Jan 23, 2025, 03:46 PM UTC

Affected components

Admin Experience

Update timeline

  1. investigating Jan 23, 2025, 03:46 PM UTC

    We are currently investigating bank deposits missing visibility from the user interface.

  2. investigating Jan 23, 2025, 05:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 23, 2025, 07:01 PM UTC

    We have identified the issue and are currently working towards resolving.

  4. resolved Jan 23, 2025, 11:37 PM UTC

    Earlier this afternoon our Engineering team was able to fully resolve this and ensure all deposits are loading as expected.