Tithe.ly incident

Issues with access for Limited Access Users

Major Resolved View vendor source →

Tithe.ly experienced a major incident on April 9, 2025 affecting Admin Experience, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 11:43 AM UTC
Resolved
Apr 09, 2025, 12:31 PM UTC
Duration
48m
Detected by Pingoru
Apr 09, 2025, 11:43 AM UTC

Affected components

Admin Experience

Update timeline

  1. investigating Apr 09, 2025, 11:43 AM UTC

    Our teams are aware of an issue where Limited Access users are receiving an error when attempting to login.

  2. investigating Apr 09, 2025, 11:59 AM UTC

    Our Engineering team has identified the source of this issue and will be releasing a fix.

  3. monitoring Apr 09, 2025, 12:28 PM UTC

    A fix for this is being released right now.

  4. resolved Apr 09, 2025, 12:31 PM UTC

    The issue preventing Limited Access users from accessing their Organization has been fully resolved.