Tiingo Inc Outage History

Type: Maintenance Duration: 8 days, 11 hours and 31 minutes Affected Components: End-of-Day Prices Endpoint May 28, 10:00:00 GMT+0 - Identified - We are undergoing a massive update for corporate actions for non us equities. Similar to the US equities update, EOD prices for non US equities may be updated later than usual for 2 days during this process. May 28, 10:05:25 GMT+0 - Identified - Maintenance is now in progress. Jun 5, 21:36:03 GMT+0 - Completed - Maintenance has completed successfully.

Type: Maintenance Duration: 5 hours and 56 minutes Affected Components: Tiingo API Website, Tiingo App May 7, 01:00:00 GMT+0 - Identified - On May 6th 01:00-09:00 UTC Tiingo will be undergoing a large data center migration for a large portion of our stack. During this time, the Tiingo API WILL REMAIN accessible. However the [Tiingo.com](http://Tiingo.com) front-end and Tiingo Web App ([app.tiingo.com](http://app.tiingo.com)) will remain inaccessible. We expect a seamless transition, with minimal to no downtime. May 7, 01:00:00 GMT+0 - Identified - We have moved up this migration to Wednesday May 6th at 9pm ET - 4pm ET. We do not anticipate any API downtime. User registration and web UI will have limited access, but API - both REST and WebSockets - will remain fully functional. May 7, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 06:56:01 GMT+0 - Completed - Migration has completed.

Type: Maintenance Duration: 1 hour Affected Components: End-of-Day Prices Endpoint May 2, 01:30:00 GMT+0 - Identified - Today there will be about a 15-20 minute delay in EOD Prices as we deploy a major update to our corporate actions. May 2, 01:30:01 GMT+0 - Identified - Maintenance is now in progress May 2, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 6 hours Affected Components: End-of-Day Prices Endpoint Apr 18, 08:00:00 GMT+0 - Identified - We are planning for a scheduled upgrade to mutual fund corp data expansion. This will take place this evening and will result in slightly delayed prices for Mutual Funds as the update rolls out. No outages are expected. Apr 18, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 18, 14:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 2 hours and 28 minutes Affected Components: End-of-Day Prices Endpoint Mar 30, 23:18:35 GMT+0 - Monitoring - Prices are loading now Mar 31, 01:46:20 GMT+0 - Resolved - Prices are back to normal schedules Mar 31, 02:38:16 GMT+0 - Postmortem - Earlier today we launched a massive update to our corp actions processing to boost coverage and reliability. This required jobs to be run after market close which delayed our EOD prices. This was a one-off event.

Type: Incident Duration: 3 hours and 16 minutes Affected Components: End-of-Day Prices Endpoint Feb 14, 00:30:14 GMT+0 - Monitoring - We have identified the cause resulting in delayed EOD data today. It has been resolved and we are monitoring. Feb 14, 03:46:41 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 7 minutes Affected Components: Crypto Low Latency Top-of-Book Benchmark Endpoint, Crypto Low-Latency Last Price Benchmark Endpoint Feb 10, 13:21:16 GMT+0 - Identified - Potentally delayed data on Crypto Benchmarks - recommend using secondary site Feb 10, 13:22:41 GMT+0 - Identified - Issue identified with host node - recovering process. Recommendation switch to secondary site. Feb 10, 13:28:27 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 13 minutes Affected Components: Crypto Low Latency Top-of-Book Benchmark Endpoint, Crypto Prices Endpoint, FX Prices Endpoint Jan 13, 03:19:20 GMT+0 - Identified - Identified the issue related to our host. Initiating a failover. Secondary sites remain functional. Jan 13, 03:28:15 GMT+0 - Monitoring - Failover complete. FX and Crypto operational. Benchmarks coming online in 5 minutes. Secondary sites continue to remain fully functional. Jan 13, 03:32:14 GMT+0 - Resolved - Services fully resolved on primary site.

Type: Incident Duration: 45 minutes Affected Components: Crypto Prices Endpoint Nov 2, 04:13:25 GMT+0 - Identified - Binance data is inaccessible at present. Service is unaffected on our secondary site. If access is available, we recommend switching to the secondary site if Binance is desired. Nov 2, 04:37:46 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 2, 04:58:20 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 hours and 7 minutes Affected Components: IEX Real-time Equity Endpoint Oct 13, 15:47:30 GMT+0 - Identified - Issue is upstream between IEX connectivity layer - waiting on upstream firms to fix. Oct 13, 17:54:09 GMT+0 - Resolved - This incident has been resolved. Oct 13, 13:47:13 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 16 minutes Affected Components: , Crypto Low Latency Top-of-Book Benchmark Endpoint, Crypto Prices Endpoint, Tiingo API Website, Crypto Low-Latency Last Price Benchmark Endpoint, IEX Real-time Equity Endpoint, End-of-Day Prices Endpoint, News Feed Endpoint, Equity Fundamentals Endpoint, Mutual Fund & ETF Fee Endpoint, FX Prices Endpoint, Tiingo API → Jun 24, 14:06:57 GMT+0 - Identified - We have identified the issue and are failing over Jun 24, 14:22:42 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 31 minutes Affected Components: IEX Real-time Equity Endpoint, Crypto Prices Endpoint, End-of-Day Prices Endpoint, News Feed Endpoint, Equity Fundamentals Endpoint, Mutual Fund & ETF Fee Endpoint, FX Prices Endpoint, Crypto Low Latency Top-of-Book Benchmark Endpoint, Tiingo API Website, Crypto Low-Latency Last Price Benchmark Endpoint May 17, 07:45:23 GMT+0 - Resolved - Implemented a fix May 17, 07:14:26 GMT+0 - Investigating - We are currently investigating this incident. May 17, 07:41:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 1 hour and 18 minutes Affected Components: IEX Real-time Equity Endpoint Mar 10, 15:51:42 GMT+0 - Investigating - We are currently investigating this incident affecting IEX REST Data. WebSockets are performing as normal. Mar 10, 16:01:42 GMT+0 - Identified - We have identified the issue and are preparing for maintenance. We do not expect other services, other than IEX and EOD REST API to experience issues for maintenance. We will temporarily be bringing down EOD REST Data and IEX REST Data during the maintenance in the next several minutes. Mar 10, 16:12:15 GMT+0 - Monitoring - We are implementing a fix and running maintenance now. No other services other than IEX REST are presently affected. If you need IEX Data, please switch to WebSocket. Mar 10, 17:09:44 GMT+0 - Resolved - Emergency maintenance is complete, IEX REST is back up and running.

Type: Incident Duration: 11 hours and 23 minutes Affected Components: Tiingo API Website, IEX Real-time Equity Endpoint, News Feed Endpoint, Equity Fundamentals Endpoint, Mutual Fund & ETF Fee Endpoint, FX Prices Endpoint, Crypto Low Latency Top-of-Book Benchmark Endpoint, Tiingo App, End-of-Day Prices Endpoint, Crypto Prices Endpoint, Crypto Low-Latency Last Price Benchmark Endpoint Mar 2, 14:40:45 GMT+0 - Investigating - We are currently investigating this incident. Mar 2, 14:50:11 GMT+0 - Monitoring - Services are recovering Mar 3, 02:03:54 GMT+0 - Resolved - Issue is resolved. Throughout this week we will be running maintenance to resolve this issue. No customer impact is expected during these maintenance windows.

Type: Incident Duration: 6 hours and 10 minutes Affected Components: Tiingo API Website, IEX Real-time Equity Endpoint, News Feed Endpoint, Equity Fundamentals Endpoint, Mutual Fund & ETF Fee Endpoint, FX Prices Endpoint, Crypto Low Latency Top-of-Book Benchmark Endpoint, Tiingo App, End-of-Day Prices Endpoint, Crypto Prices Endpoint, Crypto Low-Latency Last Price Benchmark Endpoint Jan 17, 18:49:35 GMT+0 - Investigating - Our host (Equinix Metal) is experiencing issues. We are awaiting on their resolution. Jan 17, 19:10:47 GMT+0 - Identified - Issue appears with our host, they are recovering. Jan 17, 19:19:01 GMT+0 - Monitoring - We are monitoring the host's fix Jan 18, 00:59:12 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 28 minutes Affected Components: IEX Real-time Equity Endpoint Jan 13, 14:53:31 GMT+0 - Identified - Issue is related to upstream cross-connect provider. They have been notified Jan 13, 15:21:30 GMT+0 - Identified - Issue is related to network connectivity at the exchange connectivity level. Investigation happening on-site at the data center. Jan 13, 16:21:30 GMT+0 - Resolved - This incident has been resolved. There was an issue with the connectivity networking that has been fixed.

Type: Incident Duration: 3 hours and 4 minutes Affected Components: IEX Real-time Equity Endpoint Dec 23, 16:24:32 GMT+0 - Monitoring - The IEX Exchange is facing system issues affecting price updates. The exchange is sending status updates via their page here: Dec 23, 19:28:42 GMT+0 - Resolved - IEX has decided to terminate trading the rest of the day and no more market data will be available. They will submit a postmortem later, you may find their system status updates here: Dec 24, 13:59:03 GMT+0 - Resolved - The IEX exchange has confirmed trading has resumed as normal and we see normal market data flow through our network.

Type: Incident Duration: 5 hours and 44 minutes Affected Components: FX Prices Endpoint Nov 4, 12:51:48 GMT+0 - Identified - Upstream data provider for FX rates is experiencing technical issues resulting in limited price updates for FX currencies. Nov 4, 14:34:42 GMT+0 - Monitoring - We have implemented a temporary fix that will result in price updates, with bid/asks potentially being wider; however, mid prices should remain approximately in-line. Nov 4, 18:35:20 GMT+0 - Resolved - Upstream FX Broker has resolved their technical issues. Spreads remain back to normal.

Type: Incident Duration: 7 hours and 42 minutes Affected Components: Tiingo API Website, IEX Real-time Equity Endpoint, News Feed Endpoint, Equity Fundamentals Endpoint, Mutual Fund & ETF Fee Endpoint, FX Prices Endpoint, Crypto Low Latency Top-of-Book Benchmark Endpoint, End-of-Day Prices Endpoint, Crypto Prices Endpoint, Crypto Low-Latency Last Price Benchmark Endpoint Oct 16, 05:02:40 GMT+0 - Investigating - Real-time API Data Streams are presently down. We are investigating. Oct 16, 05:14:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 16, 12:44:11 GMT+0 - Resolved - This incident is resolved