Resolved after 3 hours 21 minutes, on February 15, 2026.
On February 15th, our primary hosting facility experienced an infrastructure-level power failure that impacted several nodes, including systems supporting our primary data site. As a result, the primary data site was temporarily unavailable. We initiated full infrastructure rebuild procedures and performed comprehensive data integrity validation before restoring and republishing Benchmark and Crypto feeds. Full restoration was completed in approximately 2.5 hours, followed by a controlled and gradual reactivation of dependent services. Our secondary site remained fully operational throughout the event and was designed to support this exact scenario. Enterprise and Institutional clients ingesting crypto feeds via the secondary endpoint should have experienced minimal or no disruption, assuming standard integration configuration. We are continuing to review the event in coordination with our infrastructure provider..
Update timeline
- identified Feb 15, 2026, 07:00 PM UTC
We identified the issue and are issuing a failover. All affected clients should switch to secondary sites during this time. .
- monitoring Feb 15, 2026, 07:30 PM UTC
We are proceeding with a full failover while we await host resolution. Secondary sites remain fully functional. .
- identified Feb 15, 2026, 08:19 PM UTC
We are continuing the failover and awaiting host updates. We anticipate an additional 1-2 hours. .
- monitoring Feb 15, 2026, 09:42 PM UTC
Services are recovering from our failover initiation. Host continues to investigate root cause. .
- monitoring Feb 15, 2026, 09:58 PM UTC
Services are operational, we are monitoring the failover. .
- resolved Feb 15, 2026, 10:21 PM UTC
This incident has been resolved and we will continue to monitor the failover stability as well as continue comms with our host..
- monitoring Feb 16, 2026, 02:00 AM UTC
On February 15th, our primary hosting facility experienced an infrastructure-level power failure that impacted several nodes, including systems supporting our primary data site. As a result, the primary data site was temporarily unavailable. We initiated full infrastructure rebuild procedures and performed comprehensive data integrity validation before restoring and republishing Benchmark and Crypto feeds. Full restoration was completed in approximately 2.5 hours, followed by a controlled and gradual reactivation of dependent services. Our secondary site remained fully operational throughout the event and was designed to support this exact scenario. Enterprise and Institutional clients ingesting crypto feeds via the secondary endpoint should have experienced minimal or no disruption, assuming standard integration configuration. We are continuing to review the event in coordination with our infrastructure provider..
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