Some customers may be noticing slower connections from Residential ISPs

Update timeline

1. identified May 20, 2025, 01:42 PM UTC

   Right now there is a internet backbone issue that is largely affecting some residential ISP customers. This is because of congestion we're noticing at a Telia data center. If your connection routes to Telia (before routing to Equinix) you may notice delayed connections. We have alerted the proper channels to see if they can address this issue. Usually when internet backbone issue, there is little we can do, but often they last 1-2 days before getting resolved. Internet backbone issues are issues in the network between our servers and your machines - the issues we do not have direct control over. If connecting via major data centers (AWS, GCP, Equinix, Azure, OVH, etc.) you should not notice any slowdown and most customers should not be affected..

2. monitoring May 20, 2025, 05:56 PM UTC

   We've implemented a temporary workaround that should help improve speeds for a bit while internet backbone issue resolves itself. .

3. resolved May 21, 2025, 01:30 AM UTC

   Issue has been resolved .