TigerData incident

Console logins aren't working

Resolved after 7 minutes, affecting Console & API, on July 16, 2026.

resolved Jul 16, 2026, 08:26 AM UTC

We have identified an issue with a third-party authentication provider that is causing login failures on the Cloud Console. Users may be unable to log in during this time. Your database services are not affected by this issue and continue to operate normally. Existing connections to your databases remain unimpacted. Our team is actively engaged with the provider to diagnose the root cause and implement a resolution. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause. There is a major operational issue with our cloud provider, AWS. CloudFront is returning 5xx errors. Status: Resolved The issue affecting login to the Cloud Console has been resolved. Users should now be able to log in without disruption. Database services remained unaffected throughout this incident. We will continue to monitor the system closely to ensure continued stability. We thank you for your patience and apologize for any inconvenience this may have caused.

Started
Jul 16, 2026, 08:18 AM UTC
Resolved
Jul 16, 2026, 08:26 AM UTC
Duration
7m
Detected by Pingoru
Jul 16, 2026, 08:18 AM UTC

Affected components

Console & API

Update timeline

  1. resolved Jul 16, 2026, 08:26 AM UTC

    We have identified an issue with a third-party authentication provider that is causing login failures on the Cloud Console. Users may be unable to log in during this time. Your database services are not affected by this issue and continue to operate normally. Existing connections to your databases remain unimpacted. Our team is actively engaged with the provider to diagnose the root cause and implement a resolution. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause. There is a major operational issue with our cloud provider, AWS. CloudFront is returning 5xx errors. Status: Resolved The issue affecting login to the Cloud Console has been resolved. Users should now be able to log in without disruption. Database services remained unaffected throughout this incident. We will continue to monitor the system closely to ensure continued stability. We thank you for your patience and apologize for any inconvenience this may have caused.

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