TigerData Outage History
TigerData is up right nowPingoru has recorded 12 incidents for TigerData: 12 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 2 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 11 of 720 (2%) |
| October 2026 | 3 | 3 of 744 (0%) |
| November 2026 | 0 | 0 of 41 (0%) |
Incidents, newest first
Minor October 28, 2026 [Azure ServiceHealth] Network Infrastructure - West Europe - Resolved 1h 24m Database - Data Plane and Core Availability
Started Oct 28, 2026, 05:45 PM UTC· resolved Oct 28, 2026, 07:09 PM UTC
- monitoring Oct 28, 2026, 05:51 PM UTC
**Degraded connectivity in Azure West Europe** Since 17:36 UTC, customers may experience increased latency or intermittent connection issues when accessing databases hosted in Azure West Europe. Azure has identified a network infrastructure issue and is actively working to mitigate it. We are monitoring the situation and will provide updates as more information becomes available.
- resolved Oct 28, 2026, 07:09 PM UTC
Azure published the update about incident, stating that it has been fully resolved
Critical October 9, 2026 Tiger Cloud Databases running on Azure West Europe Region 1h 31m Database - Data Plane and Core Availability
Started Oct 09, 2026, 04:24 PM UTC· resolved Oct 09, 2026, 05:55 PM UTC
- monitoring Oct 09, 2026, 04:43 PM UTC
Starting at approximately 12:30 UTC, some Tiger Cloud database services running in our Azure West Europe region became unavailable. The disruption was caused by an incident on the Microsoft Azure platform (Azure Tracking ID: NZ_2-W58), which rendered certain virtual machines unreachable and prevented storage disks from attaching. Services in other regions and cloud providers were not affected. Current Status: RESOLVED As of 15:44 UTC, all affected database services in the Azure West Europe region have been restored and are running normally. We are continuing to monitor the region until Microsoft Azure officially closes their incident. If you are still experiencing issues with a service in Azure West Europe, please contact our support team with your project and service IDs.
- resolved Oct 09, 2026, 05:55 PM UTC
All affected database services in the Azure West Europe region have been restored and are running normally. If you are still experiencing issues with a service in Azure West Europe, please contact our support team with your project and service IDs.
Major October 8, 2026 Azure VM stability issues in Germany West Central 26m Database - Data Plane and Core Availability
Started Oct 08, 2026, 11:39 AM UTC· resolved Oct 08, 2026, 12:06 PM UTC
- investigating Oct 08, 2026, 11:48 AM UTC
Customers may experience service availability issues in Germany West Central due to ongoing problems affecting Azure in the region. We are monitoring the situation and will provide updates as more information becomes available.
- resolved Oct 08, 2026, 12:06 PM UTC
The underlying issue in the Azure data center causing VM instability was mitigated
Minor September 24, 2026 Azure services under new projects can start now 38m Database - Control Plane Actions (create, resize, resume, etc)
Started Sep 24, 2026, 08:09 AM UTC· resolved Sep 24, 2026, 08:47 AM UTC
- investigating Sep 24, 2026, 08:19 AM UTC
We have identified an issue affecting service provisioning in newly created Azure projects across all regions.
- resolved Sep 24, 2026, 08:47 AM UTC
The issue that was blocking services in new projects from starting was resolved
Major September 22, 2026 Resolved - Degraded state in Azure Germany West Central 4h 8m Database - Data Plane and Core Availability
Started Sep 22, 2026, 04:04 PM UTC· resolved Sep 22, 2026, 08:13 PM UTC
- investigating Sep 22, 2026, 04:17 PM UTC
Impact Statement: Starting at 12:04 UTC on 22 September 2026, you have been identified as a customer using Azure Virtual Machines (VMs) and Virtual Machine Scale Sets (VMSS) in Germany West Central who may experience virtual machines becoming unresponsive, restarting unexpectedly, or being temporarily unavailable when hosted in the region. Current Status: We detected this issue via our automated service monitoring upon identifying an unhealthy state affecting the underlying systems supporting customer resources. As per our investigation, we believe this stemmed from multiple underlying storage systems becoming unavailable at the same time, which led to attached virtual machines becoming unresponsive, restarting unexpectedly, or being temporarily unavailable.
- resolved Sep 22, 2026, 08:13 PM UTC
Availability was restored at 19:02 UTC for all affected customers
Minor September 16, 2026 The functionality has been restored 6h 14m Console & API
Started Sep 16, 2026, 10:26 AM UTC· resolved Sep 16, 2026, 04:41 PM UTC
- identified Sep 16, 2026, 10:41 AM UTC
* The Support Cases section of the console(console.cloud.tigerdata.com/projects/{project_id}/support/cases) isn't working — customers can't view or create support cases. * Requests to Salesforce for support cases are failing due to an ongoing Salesforce-side outage.
- monitoring Sep 16, 2026, 12:15 PM UTC
We are still awaiting resolution of the ongoing issue on Salesforce's side. For the latest updates and additional details, please refer to the [Salesforce Status Page](https://status.salesforce.com/products/Salesforce_Services?utm_source=chatgpt.com).
- resolved Sep 16, 2026, 04:41 PM UTC
The Salesforce incident was resolved and support cases are fully functional in the console again
Minor August 18, 2026 Tiered storage is paused for some customers running timescaledb 2.29 38m Data Movement & Connectors
Started Aug 18, 2026, 09:11 AM UTC· resolved Aug 18, 2026, 09:49 AM UTC
- identified Aug 18, 2026, 09:15 AM UTC
We've detected the issue and are deploying the solution.
- identified Aug 18, 2026, 09:30 AM UTC
We've detected the issue and are deploying the solution. The incident affects a small subset of customers.
- resolved Aug 18, 2026, 09:49 AM UTC
We've detected the issue and the solution has been deployed.
Notice July 16, 2026 Console logins aren't working 7m Console & API
Started Jul 16, 2026, 08:18 AM UTC· resolved Jul 16, 2026, 08:26 AM UTC
- resolved Jul 16, 2026, 08:26 AM UTC
We have identified an issue with a third-party authentication provider that is causing login failures on the Cloud Console. Users may be unable to log in during this time. Your database services are not affected by this issue and continue to operate normally. Existing connections to your databases remain unimpacted. Our team is actively engaged with the provider to diagnose the root cause and implement a resolution. We will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause. There is a major operational issue with our cloud provider, AWS. CloudFront is returning 5xx errors. Status: Resolved The issue affecting login to the Cloud Console has been resolved. Users should now be able to log in without disruption. Database services remained unaffected throughout this incident. We will continue to monitor the system closely to ensure continued stability. We thank you for your patience and apologize for any inconvenience this may have caused.
Major May 28, 2026 Slow deployments in one region 57m Database - Control Plane Actions (create, resize, resume, etc)
Started May 28, 2026, 04:08 PM UTC· resolved May 28, 2026, 05:05 PM UTC
- investigating May 28, 2026, 04:26 PM UTC
We are currently investigating an issue where new service deployments in east-us-1 region is slower then expected.
- identified May 28, 2026, 04:58 PM UTC
We have been investigating an issue where new service deployments in east-us-1 region are slower then expected. Current status is that new service creation is back to normal.
- resolved May 28, 2026, 05:05 PM UTC
Situation mitigated, new services are now being deployed as expected.
Critical May 19, 2026 Login Failures in Tiger Cloud Console 42m
Started May 19, 2026, 03:44 AM UTC· resolved May 19, 2026, 04:26 AM UTC
- investigating May 19, 2026, 03:52 AM UTC
We are currently experiencing issues with users attempting to log into the console. The investigation is ongoing. Database services are not affected.
- monitoring May 19, 2026, 04:04 AM UTC
Console login functionality has been restored and should now be working normally again, and the console service is currently under monitoring. We’re continuing to investigate the underlying root cause to better understand what triggered the issue.
- resolved May 19, 2026, 04:26 AM UTC
This incident has now been fully resolved and console login functionality is operating normally again. Our investigation identified the issue as being related to an upstream FusionAuth maintenance activity that temporarily impacted authentication flows. Database services remained fully operational throughout the incident.
Major April 21, 2026 VPC proxy is unstable 6h Database - Data Plane and Core Availability
Started Apr 21, 2026, 08:00 AM UTC· resolved Apr 21, 2026, 02:00 PM UTC
- investigating Apr 21, 2026, 08:00 AM UTC
We are currently experiencing out-of-memory (OOM) issues on the VPC proxy. This may impact connectivity to databases over VPC peering, resulting in intermittent connection interruptions, packet loss, or increased latency.
- resolved Apr 21, 2026, 02:00 PM UTC
Out of memory issues have been addressed by the new proxy release
Minor March 27, 2026 Insights are working again 18m Tiger Data service, Observability
Started Mar 27, 2026, 03:44 PM UTC· resolved Mar 27, 2026, 04:03 PM UTC
- investigating Mar 27, 2026, 03:48 PM UTC
We are currently investigating the issue
- resolved Mar 27, 2026, 04:03 PM UTC
Database was stabilised and the incident is resolved