Resolved after 6 hours 14 minutes, affecting Console & API, on September 16, 2026.
The Salesforce incident was resolved and support cases are fully functional in the console again
Affected components
Update timeline
- identified Sep 16, 2026, 10:41 AM UTC
* The Support Cases section of the console(console.cloud.tigerdata.com/projects/{project_id}/support/cases) isn't working — customers can't view or create support cases. * Requests to Salesforce for support cases are failing due to an ongoing Salesforce-side outage.
- monitoring Sep 16, 2026, 12:15 PM UTC
We are still awaiting resolution of the ongoing issue on Salesforce's side. For the latest updates and additional details, please refer to the [Salesforce Status Page](https://status.salesforce.com/products/Salesforce_Services?utm_source=chatgpt.com).
- resolved Sep 16, 2026, 04:41 PM UTC
The Salesforce incident was resolved and support cases are fully functional in the console again
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