TigerConnect Platform Issue: TigerConnect Physician Scheduling - Investigating
Affected: Physician Scheduling
TigerConnect Outage History
TigerConnect is up right nowTigerConnect had 9 outages in the last 2 years totaling 43h 50m of downtime — averaging 0.4 incidents per month.
There were 9 TigerConnect outages since August 11, 2025 totaling 43h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
TigerConnect Platform Issue: Fast Deploys (emails) being triggered seemingly with no messages - Investigating
Affected: Directory SearchMessaging Services
Timeline · 2 updates
- investigating May 06, 2026, 01:25 PM UTC
TigerConnect is currently investigating a detected issue affecting Fast Deploys. • Time Detected: 5AM PT • Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin
- resolved May 06, 2026, 02:17 PM UTC
We apologize for any inconvenience this may have caused. Our team has resolved an issue with the email delivery service related to a recent deployment. During this time, the core product and messaging functionality continued to operate as expected. If you have any questions or concerns, please contact our Support team.
TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating
Affected: Directory SearchMessaging Services
Timeline · 3 updates
- investigating Apr 22, 2026, 12:20 PM UTC
TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading]. • Time Detected: 5AM PT • Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin
- monitoring Apr 22, 2026, 12:30 PM UTC
We have remediated the root cause and see performance starting to come back normal, we'll continue to monitor as functionality is fully restored
- resolved Apr 22, 2026, 02:56 PM UTC
This incident has been resolved.
TigerConnect Service Degradation
Affected: Directory SearchMessaging Services
Timeline · 4 updates
- investigating Jan 06, 2026, 01:44 PM UTC
TigerConnect is investigating degradation in service affecting [slow login times, slow loading of your Inbox, search, and sending and receiving messages]. Another update will be provided in one hour.
- investigating Jan 06, 2026, 03:08 PM UTC
We continue to investigate an issue causing service degradation. Some users may experience slow login times, delayed inbox loading, reduced search performance, and delays in sending or receiving messages. Our teams are actively working to identify and resolve the issue as quickly as possible. We will provide another update within one hour.
- monitoring Jan 06, 2026, 04:56 PM UTC
We are pleased to report that the previously reported service degradation has been stabilized. Users should no longer experience issues with slow login times, inbox loading, search, or sending and receiving messages. Our teams will continue to monitor to ensure ongoing stability. If you experience any additional issues, please contact ProSupport at the following: Phone: 650-564-4722 (or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: Direct message to TigerConnect Admin
- resolved Jan 06, 2026, 08:50 PM UTC
We are pleased to confirm that the previously reported service degradation has been fully resolved and the incident is now closed. All affected services—including login, inbox loading, search, and message delivery—are operating normally. Stability has been confirmed, and active monitoring related to this incident has concluded. If you experience any new or unrelated issues, please contact ProSupport through one of the following channels: Phone: 650-564-4722 (or your Premium Support toll-free number) Email: [email protected] TigerConnect App: Direct message to your TigerConnect Admin
Notifications Delivery Delays
Affected: Messaging Services
Timeline · 5 updates
TigerConnect Logging issues
Affected: Messaging Services
Timeline · 6 updates
Service Degradation
Timeline · 1 update
- resolved Oct 20, 2025, 09:01 AM UTC
TigerConnect is investigating a sporadic degradation in service that may affect login, sending, and receiving messages. Another update will be provided in one hour. https://health.aws.amazon.com/health/status?path=open-issues
iOS Device Notification Issue – Under Investigation
Affected: Directory SearchDeveloper APIMessaging ServicesPhysician Scheduling
Timeline · 5 updates
- identified Sep 24, 2025, 08:37 PM UTC
Hello Team, We’ve identified an issue impacting all iOS versions due to a recent update Apple made to the Apple Push Notification Service (APNS), which has introduced an incompatibility with TigerConnect Notifications. Our engineering team is actively working on a resolution. We will provide the next update within the hour. Thank you for your patience. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- identified Sep 24, 2025, 09:38 PM UTC
Hello Team, TigerConnect continues working to address iOS Notification Issue. Please note that messages are being delivered successfully; however, notifications are not currently rendering. We will provide the next update within the hour. Thank you for your patience. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- identified Sep 24, 2025, 10:43 PM UTC
Hello Team, TigerConnect has identified a hotfix will be completing testing and confirm once it's deployed into Production. Please note that messages are being delivered successfully; however, notifications are not currently rendering. We will provide the next update within the hour. Thank you for your patience. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- monitoring Sep 24, 2025, 11:47 PM UTC
Hello Team, We have released the hotfix for iOS Notifications. We will continue to monitor. Please be sure to reach out to ProSupport if you are having issue. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
- resolved Sep 24, 2025, 11:59 PM UTC
Hello Team, We have resolved the issue Please be sure to reach out to ProSupport if you are having any issues. TigerConnect Customer Care is available for questions or issue handling through the following channels: Phone: 650-564-4722(or Premium Support Toll-Free Number) Email: [email protected]
Ticketing System Down
Affected: Directory SearchDeveloper APIMessaging ServicesPhysician Scheduling
Timeline · 2 updates
- identified Aug 11, 2025, 08:58 PM UTC
Our ticketing system is down and we cannot currently visualize tickets, if urgent assistance is required please call (650) 741-3555
- resolved Aug 12, 2025, 11:56 AM UTC
Our ticketing system is back online and we can continue to work tickets as usual