TigerConnect Outage History

TigerConnect is up right now

TigerConnect had 9 outages in the last 2 years totaling 34h 10m of downtime — averaging 0.4 incidents per month.

There were 9 TigerConnect outages since October 20, 2025 totaling 34h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tigerconnect.com

Notice September 28, 2026

TigerConnect Platform Issue: Messaging Delays

Detected by Pingoru
Sep 28, 2026, 02:33 PM UTC
Resolved
Sep 28, 2026, 05:00 PM UTC
Duration
2h 26m
Affected: CareConduitDeveloper APIMessaging ServicesPhysician SchedulingOperator Console
Timeline · 6 updates
  1. investigating Sep 28, 2026, 02:33 PM UTC

    TigerConnect is currently investigating an issue causing delays with messages sent across all devices. • Time Detected: 7:00 AM PT • Impact: We have received reports of delays with messages being sent. • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  2. investigating Sep 28, 2026, 02:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 28, 2026, 04:00 PM UTC

    TigerConnect continues to investigate an issue causing delays with messages sent across all devices. We have seen improvements since the last report. • Time Detected: 7:00 AM PT • Impact: We have received reports of delays with messages being sent. • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  4. monitoring Sep 28, 2026, 04:15 PM UTC

    TigerConnect engineers have taken steps to address delayed messages - services are beginning to normalize. • Time Detected: 7:00 AM PT (Initial report/alarm) • Impact: We have received reports of delays with messages being sent. • Fix/Mitigation Applied: 8:11 AM PT • Status: Monitoring 🔵 A final update will be provided when platform stabilization concludes and incident resolution is confirmed. Please report any issues to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  5. monitoring Sep 28, 2026, 04:15 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 28, 2026, 05:00 PM UTC

    Message delays has been resolved. All systems are operating normally. • Status: Resolved 🟢 • Time Resolved: 9 AM PT • Duration: Approximately 2 hours We apologize for any workflow disruption and thank you for your patience. If you continue to experience issues, please contact TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

Read the full incident report →

Notice May 6, 2026

TigerConnect Platform Issue: Fast Deploys (emails) being triggered seemingly with no messages - Investigating

Detected by Pingoru
May 06, 2026, 01:25 PM UTC
Resolved
May 06, 2026, 02:17 PM UTC
Duration
52m
Affected: Directory SearchMessaging Services
Timeline · 2 updates
  1. investigating May 06, 2026, 01:25 PM UTC

    TigerConnect is currently investigating a detected issue affecting Fast Deploys. • Time Detected: 5AM PT • Impact: Multiple users are receiving email fast deploys, this does not affect messages being sent or received while logged in • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  2. resolved May 06, 2026, 02:17 PM UTC

    We apologize for any inconvenience this may have caused. Our team has resolved an issue with the email delivery service related to a recent deployment. During this time, the core product and messaging functionality continued to operate as expected. If you have any questions or concerns, please contact our Support team.

Read the full incident report →

Major April 22, 2026

TigerConnect Platform Issue: Web/Desktop App Not loading - Investigating

Detected by Pingoru
Apr 22, 2026, 12:20 PM UTC
Resolved
Apr 22, 2026, 02:56 PM UTC
Duration
2h 36m
Affected: Directory SearchMessaging Services
Timeline · 3 updates
  1. investigating Apr 22, 2026, 12:20 PM UTC

    TigerConnect is currently investigating a detected issue affecting [Web/Desktop App Not loading]. • Time Detected: 5AM PT • Impact: Desktop app and web sessions are currently not loading messages, new logins will stay "loading" and not return any conversations • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available. Please report symptoms or additional issues you experience to TigerConnect Support: • Phone: +1 605-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

  2. monitoring Apr 22, 2026, 12:30 PM UTC

    We have remediated the root cause and see performance starting to come back normal, we'll continue to monitor as functionality is fully restored

  3. resolved Apr 22, 2026, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 6, 2026

TigerConnect Service Degradation

Detected by Pingoru
Jan 06, 2026, 01:44 PM UTC
Resolved
Jan 06, 2026, 08:50 PM UTC
Duration
7h 5m
Affected: Directory SearchMessaging Services
Timeline · 4 updates
  1. investigating Jan 06, 2026, 01:44 PM UTC

    TigerConnect is investigating degradation in service affecting [slow login times, slow loading of your Inbox, search, and sending and receiving messages]. Another update will be provided in one hour.

  2. investigating Jan 06, 2026, 03:08 PM UTC

    We continue to investigate an issue causing service degradation. Some users may experience slow login times, delayed inbox loading, reduced search performance, and delays in sending or receiving messages. Our teams are actively working to identify and resolve the issue as quickly as possible. We will provide another update within one hour.

  3. monitoring Jan 06, 2026, 04:56 PM UTC

    We are pleased to report that the previously reported service degradation has been stabilized. Users should no longer experience issues with slow login times, inbox loading, search, or sending and receiving messages. Our teams will continue to monitor to ensure ongoing stability. If you experience any additional issues, please contact ProSupport at the following: Phone: 650-564-4722 (or Premium Support Toll-Free Number) Email: [email protected] TigerConnect App: Direct message to TigerConnect Admin

  4. resolved Jan 06, 2026, 08:50 PM UTC

    We are pleased to confirm that the previously reported service degradation has been fully resolved and the incident is now closed. All affected services—including login, inbox loading, search, and message delivery—are operating normally. Stability has been confirmed, and active monitoring related to this incident has concluded. If you experience any new or unrelated issues, please contact ProSupport through one of the following channels: Phone: 650-564-4722 (or your Premium Support toll-free number) Email: [email protected] TigerConnect App: Direct message to your TigerConnect Admin

Read the full incident report →

Notice October 20, 2025

Service Degradation

Detected by Pingoru
Oct 20, 2025, 07:00 AM UTC
Resolved
Oct 20, 2025, 08:00 AM UTC
Duration
1h
Timeline · 1 update
  1. resolved Oct 20, 2025, 09:01 AM UTC

    TigerConnect is investigating a sporadic degradation in service that may affect login, sending, and receiving messages. Another update will be provided in one hour. https://health.aws.amazon.com/health/status?path=open-issues

Read the full incident report →